About The Role Uber is revolutionizing the future of grocery & retail by creating the world's leading marketplace for on-demand delivery across local commerce. As part of the Global Operations team for Retail, you will play a crucial role in ensuring a top-tier experience for merchants on the Uber platform. You will support merchants in growing their businesses through Uber, providing world-class delivery experiences to customers. In this role, you'll work collaboratively with local operations, financial and commercial teams globally, as well as with Retail leadership and product development teams. You will be responsible for supporting strategic projects to improve our merchants' experience in our platform, improving internal workflows, and helping to drive overall business growth and partner success. You'll be working closely with a wide range of teams and stakeholders, from Product, Ops, Finance, Account Management, Legal, Tax and others to ensure our merchants have the tools they need to thrive within the Uber ecosystem. This position requires a blend of strong analytical capabilities, technical expertise, collaboration skills, and a commitment to operational excellence. Given the fast-paced environment, we are seeking a highly adaptable candidate who thrives in a dynamic, ever-evolving culture. What The Candidate Will Do Project Management: Lead the design and execution of global projects to improve processes related to merchant financial flows, working with key stakeholders across multiple countries and teams, including Operations, Product, Finance, Account Management, Support, etc. Financial Optimization: Design and deliver strategic frameworks to deliver positive impact to our P&L by conducting in-depth analyses of complex financial variables and performance metrics. Data-Driven Decision Making: Synthesize complex datasets into actionable recommendations for leadership to drive global financial improvements and operational efficiency. Merchant Success Advocacy: Implement global process improvements that enhance the merchant experience while supporting long-term partner growth and satisfaction. Identify areas for optimization and implement improvements that enhance the value merchants receive from Uber's platform. Support Product Launches: Contribute to the development and launch of new product offerings to improve our merchants' experience, optimize our financial operations, and deliver positive impact to Uber's P&L. Strategic Communications: Maintain all key stakeholders informed of projects and strategic initiatives progress to ensure executive alignment and clarity. Basic Qualifications Bachelor's degree in engineering, business, economics, or a related field 3+ years of experience in business operations and/or business analytics Strong analytical thinking, judgement, and decision-making skills Strong stakeholder management experience and skills Ability to solve complex business problems across multiple teams and product areas Exceptional attention to detail with a focus on accuracy, efficiency, and scalability Advanced English (verbal and written) Expert-level proficiency in SQL, including complex queries, performance optimization, and data manipulation across large datasets Preferred Qualifications Master's Degree in business, economics, engineering, or a related field Industry experience in grocery, retail, or e-commerce environments

About The Role Are you excited about improving customer experiences and using technology to solve complex marketplace challenges? We're looking for an Operations Manager to help shape global fulfillment strategies for Uber's Grocery & Retail business. In this role, you'll focus on customer engagement and retention-digging into the root causes behind poor experiences and turning insights into meaningful action. You'll partner closely with Product, Regional Operations, Data Science, and Marketplace teams to ensure our fulfillment systems work reliably and consistently. Your work will help customers get exactly what they ordered, on time, every time. This role is ideal for someone who enjoys using SQL to uncover insights, loves creative problem-solving, and communicates clearly with both technical and non-technical partners. We're looking for a strategic, systems-minded problem solver who thrives in complex environments and brings the technical fluency to navigate evolving tools and processes. You'll translate product understanding into actionable insights and influence global teams to drive impact at scale. What You'll Do Champion Fulfillment, Quality, and Reliability Monitor the performance of key fulfillment metrics (e.g., found rate, cancellations, defect rate, substitutions, shopper accuracy). Translate marketplace signals into insights that explain customer behavior, retention patterns, and experience drivers. Identify emerging issues across markets and proactively recommend actions that protect the customer experience. Generate Insights That Drive Engagement & Retention Use SQL to uncover meaningful insights about marketplace reliability, user behavior, and merchant performance. Combine quantitative analysis with qualitative inputs (support tickets, user feedback, competitive insights) to build a complete picture of customer pain points. Turn insights into actionable recommendations that shape product priorities and regional strategies. Influence Stakeholders & Drive Regional Execution Partner with regional Grocery/Retail Operations teams to design and execute initiatives that improve accuracy, fulfillment reliability, and customer engagement. Build and maintain clear communication tools (dashboards, weekly insights, narratives) to align Product, Operations, and Marketplace teams. Support global reliability programs, ensuring consistent execution and measurable impact across regions. What You'll Need A minimum of 3 years of experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields. Strong analytical skills with proficiency in SQL (Python is a plus). Ability to translate complex data into clear, structured insights that influence decisions. Excellent communication skills, with the ability to simplify complexity and tailor messages to diverse audiences. English proficiency is a must. Strong stakeholder management skills; comfortable driving alignment without direct authority. Curiosity, creativity, and a problem-solving mindset-comfortable operating amid ambiguity. Bachelor's degree in Business, Engineering, Economics, Computer Science, or a related field.

Oportunidad para un Account Manager enfocado en la gestión post-venta con pymes, fortaleciendo asociaciones y promoviendo el crecimiento empresarial en la plataforma de Uber Eats.

Senior Mid-Market Account Executive sought for Uber for Business. Lead the full sales lifecycle for companies with 1,000 to 3,000 employees, building high-value partnerships and navigating complex deals in a dynamic environment. Hybrid work opportunity based in Santiago.

About The Role Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As a Senior Mid-Market Account Executive for Uber for Business (U4B), you aren't just following a playbook; you are expected to help write it. You will own the full sales lifecycle for companies with 1,000 to 3,000 employees, transforming complex corporate needs into seamless movement solutions. This role is for the resilient and the resourceful. You'll be tasked with building high-value partnerships in a fast-changing environment where the "standard" solution doesn't always exist. It requires a mindset that thrives on ownership-you will be expected to strategically navigate internal complexity and external friction to close deals that move the needle. If you are energized by the messy reality of doing big things and can stay calm under the pressure of high-stakes negotiations, this is where you'll grow. This is a hybrid role - our team collaborates in-person out of our incredible office in Santiago 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so. What You'll Do Lead and Navigate Complex Deals: Own the end-to-end sales motion for Mid-Market accounts, moving with urgency and discipline to qualify, educate, and close deals that scale. Build Strategic Partnerships: Earn trust quickly with C-suite and key decision-makers, solving their specific business problems by articulating the deep value of the U4B platform. Solve Through Ambiguity: Adapt your approach based on shifting market dynamics and client needs-using data to influence outcomes even when the path forward isn't immediately obvious. Drive Territory Strategy: Construct and execute sophisticated account and territory plans to consistently exceed your quota and unlock new revenue streams within your book of business. Collaborate Cross-Functionally: Navigate internal tension and influence without authority by partnering with Marketing, Product, and Legal teams to unblock deals and shape custom proposals. Negotiate with Grit: Stay resilient through tough conversations and pricing pushbacks, crafting creative deal terms that capture value for both the client and Uber. Identify and Scale Opportunities: Prospect into high-potential industries with a focus on impact, identifying patterns that allow us to close faster and more effectively. Champion Implementation: Partner with post-sales teams to ensure a frictionless launch, ensuring that the promises made during the sales cycle translate into real-world impact for the customer. Basic Qualifications Native or Business Level English Proficiency: Mandatory for navigating global communications and stakeholder management. 4+ years of proven experience in sales: Specifically in B2B or SaaS environments, with a track record of managing full-cycle sales motions. Proficiency in Salesforce: Experience using CRM data to drive decision-making and pipeline discipline. Strategic Planning Experience: Demonstrated ability in building and completing territory and account plans that result in consistent quota attainment. Preferred Qualifications Value-Based Selling Expertise: Experience in consultative sales, moving beyond transactional product-pushing to solve holistic business challenges. Systemic Problem Solving: A proven ability to identify and solve architectural gaps in a sales process or territory strategy. Negotiation Excellence: Experience in complex, multi-stakeholder negotiations and contract management. Adaptability: A history of thriving in high-growth, ambiguous environments where priorities shift rapidly.

About The Role Uber Eats is seeking a Strategy & Operations Manager to drive growth across our Global Grocery and Retail verticals, focusing specifically on Consumer Growth related Pricing and Membership initiatives. In this role, you will be responsible for developing and executing strategies that optimize pricing structures and membership offerings, ensuring we deliver exceptional value to both our customers and partners. You will spearhead efforts to refine pricing models, analyze membership trends and drive adoption, retention and incrementality across the globe. This role calls for a combination of analytical rigor, strategic thinking, and cross-functional collaboration. You will work closely with Regional Operations, Product, Strategic Finance, Marketing, Data Science, and more to build and scale growth initiatives that have a lasting impact on Uber Eats' Grocery and Retail business. ---- What the Candidate Will Do ---- Pricing Strategy & Execution: Develop and implement pricing strategies that enhance value propositions for customers and partners, while balancing margin goals and market competitiveness.Drive Membership Growth: Build and scale membership models that drive user acquisition, engagement, and retention. Optimize incentives and promotions to ensure sustained membership growth.Data-Driven Analysis: Leverage data and analytics to understand key pricing and membership trends, identifying opportunities to improve efficiency and performance.Program Management: Develop and execute end-to-end initiatives across pricing and membership, from planning to execution. Ensure alignment with regional and global priorities.Cross-Functional Collaboration: Partner with stakeholders across Regional Operations, Product, Strategic Finance, Marketing, Data Science, and other teams to ensure successful implementation of pricing and membership strategies.Continuous Improvement: Identify areas for optimization and iterate on processes to improve customer satisfaction and business performance. Basic Qualifications 3+ years of experience in management consulting, investment banking, strategy, operations, growth or a related fieldStrong analytical and problem-solving skills, with experience using data to inform decisionsExcellent written and verbal communication skills; ability to influence and align stakeholders at all levelsProven track record of managing cross-functional projects and driving results in a fast-paced environmentHighly organized, with the ability to manage multiple projects simultaneouslyAbility to think strategically while executing tacticallyProficiency in Excel/Google Sheets and data visualization tools; Preferred Qualifications Experience in pricing strategy, growth, or membership programs, especially in the context of Grocery, Retail or MarketplaceExperience working on global or large-scale initiativesFamiliarity with marketplace dynamics and consumer trends in the Grocery and Retail industryExperience collaborating with finance, product, and marketing teams to deliver impactful projectsA self-starter who thrives in ambiguous environments and enjoys taking bold bets despite the risk of failureSQL experience preferred

About The Role The Customer Success Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Global brands and Enterprises, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As a Customer Success Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners. Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value. Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf. Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations. Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber's internal teams to drive projects to completion. Set, track, and report on performance metrics, and conduct business reviews with partners. Basic Qualifications 1-3 years of experience, ideally in a similar role. Confidence in making data-driven decisions and applying sound business judgment. Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results. Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities. A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments. Ability to work independently with minimal oversight. A willingness to work hard, dive into details, and closely collaborate with our highest-value partners. Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas. Preferred Qualifications Proficiency in English. SQL knowledge is a plus.

About The Role Uber is transforming the future of retail by building one of the world's largest marketplaces for on-demand delivery across local commerce. As part of the Global Merchant Operations team for Retail, you will help deliver an exceptional experience for merchants on the Uber platform. In this role, you will support merchants as they grow their businesses and provide a high-quality delivery experience to customers. You will collaborate closely with local operations and commercial teams around the world, as well as Retail leadership and product teams. You will analyze operational data and merchant-facing products, and contribute to continuous improvements in processes, programs, and tools that empower merchants to succeed. This role requires a balanced skill set that includes analytical thinking, problem-solving, collaboration, and operational execution. The environment is fast-paced and evolving, so this role is well suited for someone who is adaptable and able to manage both long-term initiatives and short-term improvements. What You'll Do Lead and execute global, high-impact initiatives that support merchant growth on the Uber platform Shape merchant technology strategy by developing business cases for features that enhance the merchant product experience Analyze data and translate insights into clear, actionable recommendations for local and cross-functional teams Build strong partnerships across teams including Community Operations, Local Operations, Business Development, Finance, and Product to bring informed perspectives to key challenges Basic Qualifications At least 3 years of experience in operations, strategy, finance, consulting, or a related field Strong analytical and problem-solving skills; experience with SQL or willingness to learn Clear written and verbal communication skills, with the ability to collaborate across technical and non-technical audiences Strong organizational skills, with experience managing projects across multiple stakeholders Preferred Qualifications Bachelor's or Master's degree in business, economics, engineering, or a related field Experience in grocery, retail, or related industries Experience collaborating with product teams Strong stakeholder management skills Advanced SQL skills

About The Role The Account Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of small and medium businesses, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As an Account Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats. What You Will Do Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners. Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value. Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf. Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations. Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber's internal teams to drive projects to completion. Set, track, and report on performance metrics, and conduct business reviews with partners. Basic Qualifications 1-3 years of experience, ideally in a similar role. Confidence in making data-driven decisions and applying sound business judgment. Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results. Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities. A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments. Ability to work independently with minimal oversight. A willingness to work hard, dive into details, and closely collaborate with our highest-value partners. Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas. Preferred Qualifications Proficiency in English. SQL knowledge is a plus.

Se busca un Operations Lead apasionado y centrado en el cliente para liderar el equipo de Fulfillment Success en Uber. Este rol implica guiar un equipo de alto rendimiento, colaborar con diversas funciones y garantizar una experiencia excepcional para los consumidores, optimizando procesos y asegurando la calidad de entrega.

Oportunidad en operaciones para optimizar el mercado de Uber Rides en LATAM, enfocándose en el análisis de datos y desarrollo de productos.

Join Uber's Operations team as an intern and engage in impactful projects that drive the movement of people, goods, and food. Collaborate with multiple functions, analyze data, and support decision-making in a dynamic environment.