About The Role As a Manager of Account Management, you will play a critical role in ensuring merchant success. This role is going to be split between leading a team focused on upselling and cross-selling additional services and optimizing operational performance to ensure merchant success. Account Managers within the Large National segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. By engaging stakeholders at all levels, you and your team will drive revenue expansion, implement upsell initiatives, and develop innovative strategies to strengthen and scale partnerships . What You'll Do Lead a team of Account Managers, ensuring a timely and accurate execution with the assigned portfolio, in order to drive customer retention and expansion, and effectively identify and solve potential issues. Co-own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals. Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering. Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance. Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance. Build strong relationships with senior stakeholders and key decision-makers both internally and externally. Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships. Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc. Basic Qualifications A minimum of 8 years of relevant experience and at least 5 as Manager of Account Management, working with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company). Bachelor's degree in Economics, Finance, Business Administration, or a related field. Preferred Qualifications Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders. Creative thinker with a passion for problem-solving and driving innovation. Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset. Proven track record of driving revenue growth and achieving targets. Basic proficiency in SQL, with the ability to adjust and refine queries as needed. Excellent listening, communication and relationship-building abilities. Experience managing high-value relationships and influence stakeholders, securing buy-in with senior external partners. Proficiency in negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations. Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously. Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives. Track record of building and executing strategic sales/marketing plans (quarterly & annual). Ability to work cross-functionally and manage multiple stakeholders. Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity. Experience with CRM and analytics tools (e.g., Salesforce). Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis. For Chicago, IL-based roles: The base salary range for this role is USD$158,000 per year - USD$175,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$158,000 per year - USD$175,000 per year. For New York, NY-based roles: The base salary range for this role is USD$175,000 per year - USD$194,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$158,000 per year - USD$175,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$158,000 per year - USD$175,000 per year. For New York, NY-based roles: The base salary range for this role is USD$175,000 per year - USD$194,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

About The Role The Rider Design team is looking for a Product Designer II to craft thoughtful, scalable solutions to help people go anywhere and get anything. Rider Design covers a wide range of focus areas including Core rider experience (from app open to ride booking and the on-trip experience), Mobility Verticals (like Airports, Car Rentals, Shared Rides, and Reserve), and the future of Autonomous Ride-hailing. While we've designed a best in class product, there is still plenty to improve on and many new areas to explore, and that's where you come in. As a designer on the Rider team, you will create intuitive, inclusive, and delightful experiences for people around the world. Your work will span interaction, systems, and service design, grounded in a human-centered process that balances user needs, business goals, and technical possibilities. You will need to consider modular frameworks when designing for different product offerings, geographies, and users in the context of a complex multi-sided marketplace. You will collaborate with engineers, product managers, researchers, data scientists and fellow designers who care deeply about quality and speed. What You Will Do Onboard to the Uber Design team: Learn how we collaborate and use design tools, how to design with the Uber Base design system, and how we design for clarity, inclusion, accessibility, scalability, and global localization. Onboard to your product area: Meet your cross-functional stakeholders, learn about their business goals and strategy, get familiar with existing tech platforms, and understand your team's product development and launch review process. Scope: Work on projects of all sizes, from problems that are well-known to those more complex and conceptual, while leading a roadmap in your product area. Process: Build a deep understanding of the users you are designing for through data and research, lead the end-to-end design process, solicit and incorporate feedback from experts, translate your designs to build with engineers, and work flexibly with a variety of teams. Design at all levels of fidelity, thoroughly explore the problem space, and practice good judgment on making tradeoffs. Craft: Turn big ideas into simple, elegant products. Ship features that are effective and easy to use. Deliver designs that are innovative and scalable. Document design frameworks such that others can build upon your solutions. Have a strong understanding of business, data, and engineering requirements, and create experiences that deliver real customer value. Efficiency: Prioritize and manage your time efficiently, operate with high autonomy, manage several concurrent projects at once, and collaborate effectively. Communication: Communicate with clarity and persuasiveness, and effectively present your work and rationale to all the relevant stakeholders. Proactively communicate with your team and manager, facilitate design sessions, and collaborate with other designers. Maintain honest and trusting relationships with your team. Influence: Lead team activities through ideas, organization, and execution. Supports internal initiatives to improve the Design team. Shares your skills and learnings with other team members. Basic Qualifications 3+ years of product design experience Experience building products for mobile apps, tablets, and web interfaces A portfolio showing your high-quality, thoughtful UI and UX work A Bachelor's degree in HCI, Graphic Design, or a related field Preferred Qualifications: Experience building for multimodal, geospatial, automotive, autonomous, or marketplace experiences. Proficiency with Figma or similar tools and prototyping methods Experience working with user experience researchers and various methods of research Experience working and collaborating in a tech environment For New York, NY-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For New York, NY-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

What The Candidate Will Do Drive comprehensive discovery with partners to understand and align the Uber Health product suite and best practices to customer specific operational workflows Manage the technical configuration and activation of client accounts working with external & internal stakeholders to optimize for customer experience and impact Develop and deliver comprehensive program-specific resources, including training decks, coordinator overviews, and client-facing communications to ensure program readiness and minimize time to launch. Proactively monitor post-launch adoption rates and utilization metrics against initial forecasts, escalating utilization barriers to relevant stakeholders to ensure revenue targets are met. Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long term opportunities to increase client and product impact Represent the voice of customer to make informed recommendations to Product, Sales, Marketing, Operations and Support on how to improve the customer experience using Uber Health products Achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes Basic Qualifications Bachelor's Degree Minimum 6 years of relevant work experience B2B Healthcare knowledge and experience Project Management, Program Management, or Learning & Development Experience Data fluency Preferred Qualifications Deep experience in healthcare and technology, specifically with health systems, accountable care organizations, or national provider groups Demonstrated ability to lead complex B2B implementations, specifically managing cross-functional dependencies across client teams (e.g., Finance, IT, Operations) and internal teams (e.g., Product, Sales, Support). Strong use of insights and confidence around data-driven decision making Proficiency in tech platform configurations, and willingness to learn technical API integrations to drive customer adoption at scale Proven track record of operational excellence, developing strategies and implementing them effectively Ability to problem solve, adapt, and grow quickly Excellent written & verbal communication and interpersonal skills Excellent organization, project management, and time management skills. Builder mentality For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

About The Role The LatAm Central Ops Marketplace team focuses on maintaining a healthy and efficient marketplace for riders and earners. We dive deep into complex data to balance attractive pricing and reliability for riders with fair earnings and opportunities for drivers. As an Operations Manager, you will be the go-to expert on our data, transforming raw numbers into critical insights that directly shape the pricing and growth strategies for LatAm. By working closely with global product teams and regional operations teams across LatAm, we aim to deliver the best experience for our customers in the most efficient way. What You'll Do Develop, lead, and execute the rider incentives strategy for riders across LatAm in order to achieve business priorities Identify areas of improvement in rider incentives that might increase rider engagement, propose multiple, actionable solutions, and weigh tradeoffs to recommend best approach Influence the Product teams and stakeholders with data driven analysis and propose solutions so they can develop tech that properly addresses affordability issues. Analyze core marketplace metrics (pricing, conversion, volumes, financials) to monitor business performance and identify key trends, risks, and opportunities. Develop and maintain automated dashboards and reports to provide clear visibility into marketplace health for stakeholders across the organization. Proactively search for new features or improvements that could enhance the experience on and efficiency of our marketplace, measure their impact and collaborate with Product teams around the world to execute launches in LatAm Maintain productive working relationships with immediate team and cross-functional stakeholders across operations, marketing, customer support, product, policy, and legal to scope, test and implement initiatives What You'll Need Strong proficiency in SQL and Python (Pandas, Numpy, Plotly) and Google Sheets for querying, manipulating large datasets and automating repetitive manual tasks Proven ability to translate complex analytical findings into clear, concise, and actionable recommendations for business stakeholders Project & stakeholder management skills Proficiency in English Preferred Qualifications Excellent communication and presentation skills, with the ability to tell a compelling story with data. Experience with data analysis, visualization and automation packages (Scikit, statsmodels, streamlit, selenium, etc)

About The Role You'll be joining the Driver Access team, focusing on ensuring earners have a seamless onboarding experience on our platform, from sign-up to their first trip. You'll be working as a team with funnel investigations, configurations, and launches for multiple products and markets, to find opportunities in collaboration with local teams. You'll also be working with strategic onboarding and One Earner projects, aligning with stakeholders and driving decisions to make sure we have the best possible experience for earners. What You'll Do Work closely with our Ops team across LatAm and x-functional stakeholders to execute strategic projects and find opportunities to improve earners onboarding (funnel configs and experience). Leverage strong execution and implementation skills to make project plans a reality. Scope complex problems and derive integral solutions based on robust analysis. Connect to our team and work collaboratively towards our common goals, supporting the team's mandates and rails. Build and develop strong relationships with cross-functional and regional teams (e.g. Eats teams, Central Ops, S&P, Marketing, CommOps, Policy, Comms, Legal, etc.). Build/Manage dashboards and scalable internal tools that will be the foundations to improve our team's visibility of main metrics and, hence, their productivity. Design & lead cross-functional projects independently Have a positive attitude and the ability to operate in a very fast-paced environment. What You'll Need 2 - 4 years of professional experience Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Communication*: [Portuguese or Spanish] and English proficiency. Able to present ideas in a comprehensive yet succinct manner. Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from a diverse set of backgrounds and responsibilities. Executional Excellence: Ability to adapt to a constantly changing and ambiguous work environment. Preferred Qualifications Analytics: Experience working with complex data sets using Excel and/or Google Sheets; ability to derive, validate, and synthesize insights into clear recommendations. SQL is a plus. Planning & Organization: Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation.

Join the Global Strategy & Planning team at Uber as an analytics-focused Data Engineer. You'll streamline reporting and operations analytics while collaborating with cross-functional teams to drive data-driven decision-making on a global scale.

About The Role Uber is revolutionizing the future of grocery & retail by creating the world's leading marketplace for on-demand delivery across local commerce. As part of the Global Operations team for Retail, you will play a crucial role in ensuring a top-tier experience for merchants on the Uber platform. You will support merchants in growing their businesses through Uber, providing world-class delivery experiences to customers. In this role, you'll work collaboratively with local operations, financial and commercial teams globally, as well as with Retail leadership and product development teams. You will be responsible for supporting strategic projects to improve our merchants' experience in our platform, improving internal workflows, and helping to drive overall business growth and partner success. You'll be working closely with a wide range of teams and stakeholders, from Product, Ops, Finance, Account Management, Legal, Tax and others to ensure our merchants have the tools they need to thrive within the Uber ecosystem. This position requires a blend of strong analytical capabilities, technical expertise, collaboration skills, and a commitment to operational excellence. Given the fast-paced environment, we are seeking a highly adaptable candidate who thrives in a dynamic, ever-evolving culture. What The Candidate Will Do Project Management: Lead the design and execution of global projects to improve processes related to merchant financial flows, working with key stakeholders across multiple countries and teams, including Operations, Product, Finance, Account Management, Support, etc. Financial Optimization: Design and deliver strategic frameworks to deliver positive impact to our P&L by conducting in-depth analyses of complex financial variables and performance metrics. Data-Driven Decision Making: Synthesize complex datasets into actionable recommendations for leadership to drive global financial improvements and operational efficiency. Merchant Success Advocacy: Implement global process improvements that enhance the merchant experience while supporting long-term partner growth and satisfaction. Identify areas for optimization and implement improvements that enhance the value merchants receive from Uber's platform. Support Product Launches: Contribute to the development and launch of new product offerings to improve our merchants' experience, optimize our financial operations, and deliver positive impact to Uber's P&L. Strategic Communications: Maintain all key stakeholders informed of projects and strategic initiatives progress to ensure executive alignment and clarity. Basic Qualifications Bachelor's degree in engineering, business, economics, or a related field 3+ years of experience in business operations and/or business analytics Strong analytical thinking, judgement, and decision-making skills Strong stakeholder management experience and skills Ability to solve complex business problems across multiple teams and product areas Exceptional attention to detail with a focus on accuracy, efficiency, and scalability Advanced English (verbal and written) Expert-level proficiency in SQL, including complex queries, performance optimization, and data manipulation across large datasets Preferred Qualifications Master's Degree in business, economics, engineering, or a related field Industry experience in grocery, retail, or e-commerce environments

About The Role Are you excited about improving customer experiences and using technology to solve complex marketplace challenges? We're looking for an Operations Manager to help shape global fulfillment strategies for Uber's Grocery & Retail business. In this role, you'll focus on customer engagement and retention-digging into the root causes behind poor experiences and turning insights into meaningful action. You'll partner closely with Product, Regional Operations, Data Science, and Marketplace teams to ensure our fulfillment systems work reliably and consistently. Your work will help customers get exactly what they ordered, on time, every time. This role is ideal for someone who enjoys using SQL to uncover insights, loves creative problem-solving, and communicates clearly with both technical and non-technical partners. We're looking for a strategic, systems-minded problem solver who thrives in complex environments and brings the technical fluency to navigate evolving tools and processes. You'll translate product understanding into actionable insights and influence global teams to drive impact at scale. What You'll Do Champion Fulfillment, Quality, and Reliability Monitor the performance of key fulfillment metrics (e.g., found rate, cancellations, defect rate, substitutions, shopper accuracy). Translate marketplace signals into insights that explain customer behavior, retention patterns, and experience drivers. Identify emerging issues across markets and proactively recommend actions that protect the customer experience. Generate Insights That Drive Engagement & Retention Use SQL to uncover meaningful insights about marketplace reliability, user behavior, and merchant performance. Combine quantitative analysis with qualitative inputs (support tickets, user feedback, competitive insights) to build a complete picture of customer pain points. Turn insights into actionable recommendations that shape product priorities and regional strategies. Influence Stakeholders & Drive Regional Execution Partner with regional Grocery/Retail Operations teams to design and execute initiatives that improve accuracy, fulfillment reliability, and customer engagement. Build and maintain clear communication tools (dashboards, weekly insights, narratives) to align Product, Operations, and Marketplace teams. Support global reliability programs, ensuring consistent execution and measurable impact across regions. What You'll Need A minimum of 3 years of experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields. Strong analytical skills with proficiency in SQL (Python is a plus). Ability to translate complex data into clear, structured insights that influence decisions. Excellent communication skills, with the ability to simplify complexity and tailor messages to diverse audiences. English proficiency is a must. Strong stakeholder management skills; comfortable driving alignment without direct authority. Curiosity, creativity, and a problem-solving mindset-comfortable operating amid ambiguity. Bachelor's degree in Business, Engineering, Economics, Computer Science, or a related field.

Oportunidad para un Account Manager enfocado en la gestión post-venta con pymes, fortaleciendo asociaciones y promoviendo el crecimiento empresarial en la plataforma de Uber Eats.

Senior Mid-Market Account Executive sought for Uber for Business. Lead the full sales lifecycle for companies with 1,000 to 3,000 employees, building high-value partnerships and navigating complex deals in a dynamic environment. Hybrid work opportunity based in Santiago.

About The Role Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As a Senior Mid-Market Account Executive for Uber for Business (U4B), you aren't just following a playbook; you are expected to help write it. You will own the full sales lifecycle for companies with 1,000 to 3,000 employees, transforming complex corporate needs into seamless movement solutions. This role is for the resilient and the resourceful. You'll be tasked with building high-value partnerships in a fast-changing environment where the "standard" solution doesn't always exist. It requires a mindset that thrives on ownership-you will be expected to strategically navigate internal complexity and external friction to close deals that move the needle. If you are energized by the messy reality of doing big things and can stay calm under the pressure of high-stakes negotiations, this is where you'll grow. This is a hybrid role - our team collaborates in-person out of our incredible office in Santiago 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so. What You'll Do Lead and Navigate Complex Deals: Own the end-to-end sales motion for Mid-Market accounts, moving with urgency and discipline to qualify, educate, and close deals that scale. Build Strategic Partnerships: Earn trust quickly with C-suite and key decision-makers, solving their specific business problems by articulating the deep value of the U4B platform. Solve Through Ambiguity: Adapt your approach based on shifting market dynamics and client needs-using data to influence outcomes even when the path forward isn't immediately obvious. Drive Territory Strategy: Construct and execute sophisticated account and territory plans to consistently exceed your quota and unlock new revenue streams within your book of business. Collaborate Cross-Functionally: Navigate internal tension and influence without authority by partnering with Marketing, Product, and Legal teams to unblock deals and shape custom proposals. Negotiate with Grit: Stay resilient through tough conversations and pricing pushbacks, crafting creative deal terms that capture value for both the client and Uber. Identify and Scale Opportunities: Prospect into high-potential industries with a focus on impact, identifying patterns that allow us to close faster and more effectively. Champion Implementation: Partner with post-sales teams to ensure a frictionless launch, ensuring that the promises made during the sales cycle translate into real-world impact for the customer. Basic Qualifications Native or Business Level English Proficiency: Mandatory for navigating global communications and stakeholder management. 4+ years of proven experience in sales: Specifically in B2B or SaaS environments, with a track record of managing full-cycle sales motions. Proficiency in Salesforce: Experience using CRM data to drive decision-making and pipeline discipline. Strategic Planning Experience: Demonstrated ability in building and completing territory and account plans that result in consistent quota attainment. Preferred Qualifications Value-Based Selling Expertise: Experience in consultative sales, moving beyond transactional product-pushing to solve holistic business challenges. Systemic Problem Solving: A proven ability to identify and solve architectural gaps in a sales process or territory strategy. Negotiation Excellence: Experience in complex, multi-stakeholder negotiations and contract management. Adaptability: A history of thriving in high-growth, ambiguous environments where priorities shift rapidly.

About The Role Uber Eats is seeking a Strategy & Operations Manager to drive growth across our Global Grocery and Retail verticals, focusing specifically on Consumer Growth related Pricing and Membership initiatives. In this role, you will be responsible for developing and executing strategies that optimize pricing structures and membership offerings, ensuring we deliver exceptional value to both our customers and partners. You will spearhead efforts to refine pricing models, analyze membership trends and drive adoption, retention and incrementality across the globe. This role calls for a combination of analytical rigor, strategic thinking, and cross-functional collaboration. You will work closely with Regional Operations, Product, Strategic Finance, Marketing, Data Science, and more to build and scale growth initiatives that have a lasting impact on Uber Eats' Grocery and Retail business. ---- What the Candidate Will Do ---- Pricing Strategy & Execution: Develop and implement pricing strategies that enhance value propositions for customers and partners, while balancing margin goals and market competitiveness.Drive Membership Growth: Build and scale membership models that drive user acquisition, engagement, and retention. Optimize incentives and promotions to ensure sustained membership growth.Data-Driven Analysis: Leverage data and analytics to understand key pricing and membership trends, identifying opportunities to improve efficiency and performance.Program Management: Develop and execute end-to-end initiatives across pricing and membership, from planning to execution. Ensure alignment with regional and global priorities.Cross-Functional Collaboration: Partner with stakeholders across Regional Operations, Product, Strategic Finance, Marketing, Data Science, and other teams to ensure successful implementation of pricing and membership strategies.Continuous Improvement: Identify areas for optimization and iterate on processes to improve customer satisfaction and business performance. Basic Qualifications 3+ years of experience in management consulting, investment banking, strategy, operations, growth or a related fieldStrong analytical and problem-solving skills, with experience using data to inform decisionsExcellent written and verbal communication skills; ability to influence and align stakeholders at all levelsProven track record of managing cross-functional projects and driving results in a fast-paced environmentHighly organized, with the ability to manage multiple projects simultaneouslyAbility to think strategically while executing tacticallyProficiency in Excel/Google Sheets and data visualization tools; Preferred Qualifications Experience in pricing strategy, growth, or membership programs, especially in the context of Grocery, Retail or MarketplaceExperience working on global or large-scale initiativesFamiliarity with marketplace dynamics and consumer trends in the Grocery and Retail industryExperience collaborating with finance, product, and marketing teams to deliver impactful projectsA self-starter who thrives in ambiguous environments and enjoys taking bold bets despite the risk of failureSQL experience preferred

About The Role The Customer Success Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Global brands and Enterprises, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As a Customer Success Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners. Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value. Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf. Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations. Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber's internal teams to drive projects to completion. Set, track, and report on performance metrics, and conduct business reviews with partners. Basic Qualifications 1-3 years of experience, ideally in a similar role. Confidence in making data-driven decisions and applying sound business judgment. Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results. Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities. A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments. Ability to work independently with minimal oversight. A willingness to work hard, dive into details, and closely collaborate with our highest-value partners. Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas. Preferred Qualifications Proficiency in English. SQL knowledge is a plus.

About The Role Uber is transforming the future of retail by building one of the world's largest marketplaces for on-demand delivery across local commerce. As part of the Global Merchant Operations team for Retail, you will help deliver an exceptional experience for merchants on the Uber platform. In this role, you will support merchants as they grow their businesses and provide a high-quality delivery experience to customers. You will collaborate closely with local operations and commercial teams around the world, as well as Retail leadership and product teams. You will analyze operational data and merchant-facing products, and contribute to continuous improvements in processes, programs, and tools that empower merchants to succeed. This role requires a balanced skill set that includes analytical thinking, problem-solving, collaboration, and operational execution. The environment is fast-paced and evolving, so this role is well suited for someone who is adaptable and able to manage both long-term initiatives and short-term improvements. What You'll Do Lead and execute global, high-impact initiatives that support merchant growth on the Uber platform Shape merchant technology strategy by developing business cases for features that enhance the merchant product experience Analyze data and translate insights into clear, actionable recommendations for local and cross-functional teams Build strong partnerships across teams including Community Operations, Local Operations, Business Development, Finance, and Product to bring informed perspectives to key challenges Basic Qualifications At least 3 years of experience in operations, strategy, finance, consulting, or a related field Strong analytical and problem-solving skills; experience with SQL or willingness to learn Clear written and verbal communication skills, with the ability to collaborate across technical and non-technical audiences Strong organizational skills, with experience managing projects across multiple stakeholders Preferred Qualifications Bachelor's or Master's degree in business, economics, engineering, or a related field Experience in grocery, retail, or related industries Experience collaborating with product teams Strong stakeholder management skills Advanced SQL skills

About The Role The Account Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of small and medium businesses, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As an Account Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats. What You Will Do Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners. Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value. Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf. Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations. Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber's internal teams to drive projects to completion. Set, track, and report on performance metrics, and conduct business reviews with partners. Basic Qualifications 1-3 years of experience, ideally in a similar role. Confidence in making data-driven decisions and applying sound business judgment. Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results. Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities. A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments. Ability to work independently with minimal oversight. A willingness to work hard, dive into details, and closely collaborate with our highest-value partners. Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas. Preferred Qualifications Proficiency in English. SQL knowledge is a plus.