About The Role Are you excited about improving customer experiences and using technology to solve complex marketplace challenges? We're looking for an Operations Manager to help shape global fulfillment strategies for Uber's Grocery & Retail business. In this role, you'll focus on customer engagement and retention-digging into the root causes behind poor experiences and turning insights into meaningful action. You'll partner closely with Product, Regional Operations, Data Science, and Marketplace teams to ensure our fulfillment systems work reliably and consistently. Your work will help customers get exactly what they ordered, on time, every time. This role is ideal for someone who enjoys using SQL to uncover insights, loves creative problem-solving, and communicates clearly with both technical and non-technical partners. We're looking for a strategic, systems-minded problem solver who thrives in complex environments and brings the technical fluency to navigate evolving tools and processes. You'll translate product understanding into actionable insights and influence global teams to drive impact at scale. What You'll Do Champion Fulfillment, Quality, and Reliability Monitor the performance of key fulfillment metrics (e.g., found rate, cancellations, defect rate, substitutions, shopper accuracy). Translate marketplace signals into insights that explain customer behavior, retention patterns, and experience drivers. Identify emerging issues across markets and proactively recommend actions that protect the customer experience. Generate Insights That Drive Engagement & Retention Use SQL to uncover meaningful insights about marketplace reliability, user behavior, and merchant performance. Combine quantitative analysis with qualitative inputs (support tickets, user feedback, competitive insights) to build a complete picture of customer pain points. Turn insights into actionable recommendations that shape product priorities and regional strategies. Influence Stakeholders & Drive Regional Execution Partner with regional Grocery/Retail Operations teams to design and execute initiatives that improve accuracy, fulfillment reliability, and customer engagement. Build and maintain clear communication tools (dashboards, weekly insights, narratives) to align Product, Operations, and Marketplace teams. Support global reliability programs, ensuring consistent execution and measurable impact across regions. What You'll Need A minimum of 3 years of experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields. Strong analytical skills with proficiency in SQL (Python is a plus). Ability to translate complex data into clear, structured insights that influence decisions. Excellent communication skills, with the ability to simplify complexity and tailor messages to diverse audiences. English proficiency is a must. Strong stakeholder management skills; comfortable driving alignment without direct authority. Curiosity, creativity, and a problem-solving mindset-comfortable operating amid ambiguity. Bachelor's degree in Business, Engineering, Economics, Computer Science, or a related field.

About The Role Uber is transforming the future of grocery and retail, building the world's largest marketplace for on-demand delivery of local commerce. As part of the Global Operations team for Grocery & Retail (G&R), you will help launch complex products globally, supporting product and operations teams as we implement new solutions to grow our business and provide a world-class delivery experience. In this role, you will work closely with local operational and commercial teams worldwide, as well as global teams such as Product, Engineering, Finance, and Legal. You will drive and deliver complex product launches to global markets, continuously optimizing processes, programs, and solutions to ensure seamless deployment and maximum impact. This position requires a strategic and detail-oriented professional who can coordinate cross-functional teams, manage complex projects, and ensure successful rollouts with a focus on financial considerations. The ideal candidate will bring strong project management, communication, and analytical skills to support both pre-launch and post-launch activities in a fast-paced, dynamic environment. What You'll Do Coordinate cross-functional efforts to secure funding and alignment for all dependencies related to CPP product launches, working with Product, Finance, Operations, and other key teams Lead hands-on execution of product launches, ensuring adherence to frameworks, timelines, resources, and budgets Facilitate pre-launch activities such as testing, legal reviews, and operational approvals Develop and execute launch plans addressing both technical and non-technical requirements Identify and resolve issues during launches to ensure smooth operations Drive global initiatives to enhance processes related to the CPP product, such as merchant experience, promotions, and memberships Keep stakeholders informed on project and initiative progress to maintain clarity and alignment What you'll need Bachelor's degree in business, economics, engineering, or a related field 3+ years of experience in business operations and/or business analytics Strong analytical skills and attention to detail Advanced skills in SQL, Excel/Google Sheets, and data analysis Strong stakeholder management skills and experience Bonus Points Master's degree in business, economics, engineering, or a related field Experience developing and maintaining business reporting and invoicing solutions Experience in the grocery and/or retail industry

About The Internship Operations are the heart and soul of Uber. These teams are bridging the gap between the virtual and the physical world every day by enabling movement. Movement of people, things, food, and more. We are looking for highly motivated problem-solvers who are passionate about Operations. You will work alongside Operations Managers and partner with teams across our Mobility or Delivery business. You will get the chance to work on impactful projects that involve analyzing data sets, providing creative solutions, and leaning into the execution. You will help support decision-making within your teams through your critical thinking, strategic analysis, and data-driven approach. What You'll Do Embark on a chance to reimagine the way the world moves by focusing on real-time, impactful projects Learn the vast inner workings of Uber - you will have a direct impact on Riders, Drivers, Consumers, Couriers, Restaurants and/or the Marketplace Solve key strategic problems through analytical frameworks and insights to advise the team on key decisions Experiment with new products and efficiencies aiming to improve our operations, spanning pricing, demand building, segmentation, customer operations, and much more Collaborate and engage with multiple functions across the business -operations, finance, policy, communications, product, marketing, legal, and customer support Eligibility Education: Enrolled in a Bachelor's degree program English proficiency: Able to present ideas in a comprehensive, yet succinct manner Available to work 30 hours a week for at least 12 months - hybrid mode (Tuesday, Wednesday & Thursday @the office) Work authorization in Chile - No visa sponsorship is available for internships Preferred Qualifications Communication: Using interpersonal skills and situational awareness to deliver information clearly to a variety of audiences Planning and Organization: Setting up and maintaining systems to structure appropriately and keep track of tasks and projects Problem Solving: Effectively resolving issues that involve people, things, and processes by using logic and common sense Stakeholder Management: Taking time to build meaningful relationships, earning the trust of others within the organization through strong situational awareness and reliability Teamwork: Demonstrates optimism, respects others, and works well in a team Skills: Knowledge of data analytics, SQL, and experience with statistical packages or basic programming skills (i.e. Python) is highly regarded Internships @ Uber We offer a competitive monthly internship allowance, Uber credits, and much more! You have the rare chance to create a global impact-we're moving real people and assets and reinventing transportation and logistics. We offer expansive mentorship from Uber employees to guide you through your internship experience and for you to build personal connections and friendships with hardworking people who share your passion for technology

About The Role In this role, you'll help identify and act on opportunities to improve our products and processes. You'll work cross-functionally with central and local teams-including Product, Community Operations, and the Commercial team-to plan, implement, and scale key initiatives. You'll play a critical role in analyzing market performance and operational metrics to remove roadblocks, unlock growth, and drive efficiency across the Uber Eats platform. Your work will directly impact how users experience the app, making Uber Eats the go-to choice for food and grocery delivery. We're looking for someone who combines strong analytical and operational skills with a strategic mindset and a passion for execution. This is a high-impact opportunity to work on exciting projects, gain visibility, and grow in a fast-paced environment. What You'll Do Identify root causes of performance challenges across the marketplace and restaurant partners, translating insights into scalable actions. Propose and implement data-informed, scalable solutions, considering trade-offs and long-term impact. Execute, optimize, and expand core analyses and processes across Latin America and other regions. Monitor key performance indicators and lead initiatives to improve them, aiming for ambitious and sustainable results. Collaborate with the Commercial team to streamline operations, resolve pain points, and enhance system efficiency. Partner with high-performing teams across functions, contributing to visible, business-critical projects. Basic Qualifications We're looking for candidates who bring a strong mix of data fluency, problem-solving ability, and collaboration skills. 1 year of experience solving analytical problems or leading projects in operations, strategy, or a related field. A data-driven mindset: Ability to interpret complex data, conduct in-depth analysis, and derive actionable insights. Strong execution skills: Attention to detail and ability to deliver high-quality outcomes, minimizing errors. Excellent teamwork: Open, respectful, and collaborative. Comfortable working across diverse teams and stakeholders. High adaptability: Thrives in dynamic, fast-moving environments with shifting priorities. Strong planning and organizational abilities to manage multifaceted projects with cross-functional teams. Clear and confident communication skills in Spanish and English, with the ability to tailor messaging to different audiences. Proficiency in SQL and Excel. Preferred Qualifications These Skills Are a Plus Experience using Python for data analysis or automation. Project management experience, particularly with cross-functional stakeholders. Comfort with learning and using internal tools and systems for implementation.

About The Role The Uber Advertising Sales team is looking for strategic sellers to join our newly formed Uber Advertising division as Ads Client Partners. In this role, you will be responsible for building mutually beneficial advertising partnerships with our largest partners in Chile. You will lead the advertising sales strategy for a portfolio of top brands and drive the adoption of an expanding suite of advertising offerings across our Mobility and Delivery platforms. Collaborating closely with our Ads Account Managers, you will consistently deliver on our partners' marketing objectives. What You'll Do Develop and execute advertising partnership strategies that meet your partners' marketing objectives and exceed quarterly growth goals. Build relationships with marketing executives and key decision-makers at the Director, VP, and C-level within partner organizations. Utilize critical thinking and creative problem-solving skills to navigate relationships and address challenging partner conversations. Partner cross-functionally with our Product, Marketing, and Operations teams to ensure we meet partner needs. Drive the adoption of advertising products across our Mobility and Delivery offerings. Clearly communicate the value of our latest advertising products with creativity to differentiate our offerings. Develop scalable pitch narratives that drive growth for your partners. Be flexible and ready to support your teammates and build our business as needed. Represent the customer's voice to help shape future advertising product roadmaps. What You'll Need At least 7 years of full-time experience in end-to-end Enterprise/Large Customer Digital Advertising Sales. Experience selling advertising solutions to large, complex enterprise brands and agencies. Excellent negotiation and problem-solving skills. Ability to build and execute strategic sales plans that lead to success for our partners and Uber. Creative storytelling skills with the ability to use data to quantify opportunities and influence decision-makers. Strong leadership abilities. Excellent listening, communication, and organizational skills. A proactive, resourceful attitude with the ability to thrive in a fast-paced environment and navigate ambiguity.

About The Role The Strategy and Planning team plays a critical role in driving growth for our CASA Delivery (Restaurants) business by promoting executional excellence across 8 markets in the region. In this role, you'll identify, structure, and lead high-impact strategic initiatives that deliver tangible business outcomes. You'll apply strategic thinking, data-driven decision-making, and a collaborative mindset to shape the future of our business-while gaining exposure to senior leadership and contributing to one of Uber's most dynamic teams. This is an excellent opportunity to make a measurable impact in a high-growth environment, while sharpening your strategic, analytical, and leadership skills. What You'll Do You'll be part of the Delivery (Restaurants) LatAm team, leading strategic initiatives across the CASA region, with a special focus on the Chile market. Strategy Development & Execution: Lead end-to-end strategic projects that drive business growth, with direct accountability for Chile's performance. Cross-Functional Collaboration: Act as a key connector between local and central teams, ensuring alignment on strategy, execution pace, and project dependencies. Insights & Communication: Translate complex data into clear, persuasive narratives and strategic recommendations. Communicate insights and project progress to senior stakeholders through high-quality presentations and written materials. Prioritization & Problem Solving: Own the prioritization of initiatives based on business impact and feasibility. Apply structured problem-solving to accelerate execution and resolve roadblocks. Business Performance Diagnosis: Monitor key business metrics across CASA markets, identify performance gaps, and implement strategic solutions to unlock growth. Basic Qualifications We're looking for impact-driven talent with a strong analytical foundation and a proactive mindset. A minimum of 3 years of experience in Strategy, Management Consulting, Investment Banking, Strategic Planning, or Corporate Finance-ideally in fast-paced, data-rich environments. Strong communication skills in English and Spanish (written and verbal), with the ability to distill complex information into clear, actionable insights and executive-level presentations. Demonstrated experience in structured problem-solving, with the ability to break down ambiguity and deliver results through focused analysis and execution. Preferred Qualifications A proven track record of managing cross-functional projects and aligning diverse stakeholders across teams such as operations, product, finance, and commercial. A bias for action and a passion for solving business challenges that deliver measurable results. Advanced proficiency in analytical tools (e.g., SQL, Python, or advanced Excel/Google Sheets modeling) to derive insights independently and drive data-informed decisions.

About The Role The Groceries Customer Success team partners with Chile's top retailers and supermarket chains to deliver a world-class client experience through Uber Direct. As Manager, you'll lead a team dedicated to ensuring operational excellence, client satisfaction, and sustainable growth with strategic grocery partners. In this role, you'll be at the center of scaling Uber Direct's grocery vertical in Chile-driving measurable improvements in key performance metrics, building strong partnerships, and setting the foundation for long-term success. What You'll Do Lead, mentor, and inspire a team of Customer Success Managers supporting strategic grocery clients in Chile. Continuously improve operational performance (SLA, fill rate, order accuracy, NPS). Build scalable processes that enable rapid growth without compromising service quality. Collaborate with Operations, Product, Marketing, and Legal to proactively solve client challenges. Design and implement growth and retention plans with top grocery partners, maximizing revenue and long-term collaboration. Leverage client and operational data to spot risks early, anticipate churn, and design preventive strategies. What you'll need 8+ years of experience in Customer Success, Account Management, or post-sales leadership. Proven track record leading teams in fast-paced, operationally complex environments. Advanced English proficiency, both written and spoken. Bonus points Deep expertise in Groceries or Retail eCommerce, with experience driving improvements in SLA, fill rate, and order accuracy. Strong background implementing retention and growth strategies with large, strategic accounts. Data-driven mindset: confident working with dashboards, identifying trends, and acting on insights. Experience designing and scaling processes to handle rapid growth and increasing order volumes.

Oportunidad de prácticas en Uber en Santiago, Chile. Se buscan estudiantes para el desarrollo de software en proyectos de experiencia de entrega, integración de catálogos y más. Participa en el ciclo completo de desarrollo y colabora con un equipo multidisciplinario.

About The Role We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense. In this role, you will coordinate our subregional operations and be a teammate in coming up with initiatives to drive growth and operational efficiencies. This is a key position that can make a big impact on business and change the way people move in our countries. We have a lot of exciting projects going on! This role calls for a combination of analytics and ability to operationalize processes in a fast paced environment. What The Candidate Will Do Strategic Ownership: Help develop and implement strategy to achieve business priorities in South Cone Business Sense: Monitor, understand, and interpret specific operational and financial metrics to improve execution Problem Solving: Understand risks and opportunities, and generate practical recommendations that consider the business context and restrictions of issues Process Optimization: Implement core analyses and processes, ensuring they run efficiently Product Improvement: Understand opportunities for improvements or new features to enhance our marketplace, measure their impact, and help to implement them Stakeholder Management: Maintain productive working relationships with immediate team and cross-functional stakeholders Data Analytics: Analyze large datasets using SQL to identify relevant business trends and marketplace insights Basic Qualifications Education: We encourage people from all backgrounds to apply Years of Experience/Industries: At least one year of professional experience Communication: Advanced English & Spanish level. Ability to clearly communicate verbally and written. Able to present ideas in a comprehensive, yet succinct manner Proficiency in SQL: data analysis, querying, generating data insights Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from a diverse set of backgrounds and responsibilities Executional Excellence: Ability to adapt to a constantly changing and ambiguous work environment Planning & Organization: Understand project objectives and build short-term plans and timelines for executing against them Preferred Qualifications Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation Proactive Mindset: Actively seeks opportunities to add value, identifying gaps and taking initiative to address them through collaboration, creativity, and strong execution

Oportunidad para un Project Manager en el equipo de Driver Growth, enfocado en estrategias de crecimiento y análisis de desempeño. Se valora la experiencia en SQL y la capacidad analítica en un entorno dinámico.

About The Role Uber is transforming the future of Grocery & Retail, building the world's best and biggest marketplace for on-demand delivery of all local commerce. In this role, the candidate will be responsible for driving forward our growth strategy and operations. The role is global in scope (sits within the Global Growth team of Grocery & Retail), spanning 20+ markets, with special emphasis on 11 priority markets. What You'll Do Collaborate with cross-functional teams (e.g., Product, Product Ops, DS, Local Ops) to build and execute our offers growth strategy for GR, including driving key actionable insights/analyses. Data analysis to derive granular insights, and translate them into actionable workstreams to drive sustainable growth for different markets Develop a deep expertise in strategic products in your capacity as global product PoC to ensure product development is in line with global business priorities Act as a bridge and ensure alignment between other global teams (Product, GCRM, Marketing, etc.) and Local Ops teams, maintaining a steady pulse on growth initiatives around the world and ensuring that these initiatives are aligned towards a common direction Drive operational excellence by standardizing best practices globally and building / launching scalable tools and processes What You'll Need Bachelor's degree Outstanding analytical & data visualization skills (SQL, Excel) Experience in strategy, analytics, growth, consulting, or other relevant field Strong written and verbal communication skills Track record of effective partnership management with a wide variety of external/internal stakeholders at relatively senior levels Data-driven decision-making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking Self-motivated and able to thrive in ambiguous and fast-paced environments Excellent organization, time management, and prioritization skills; proven ability to balance multiple critical tasks and consistently deliver against hard deadlines An interest in grocery and retail; experience in retail a plus

Uber is revolutionizing the grocery and retail sector, seeking a key player in its Global Operations team to enhance merchant partnerships through robust analytical solutions and reporting tools.