About The Role

We're looking for a Senior Sales Operations Associate to join our Commercial Operations team-the group driving strategy, efficiency, and insights for our restaurant partner network across Latin America. You'll play a key role in supporting merchant retention and early lifecycle management, helping our partners thrive from day one and beyond.

This is a unique opportunity to shape how we support merchants during their most crucial early stages. You'll collaborate with cross-functional teams-Product, Marketing, Sales, and Customer Success-to identify critical moments in the merchant journey, reduce churn, and build a strong foundation for long-term success.

What You'll Do

• Design and scale churn and retention programs that guide merchants from activation through maturity, using data to drive smarter decisions.
• Partner with internal teams to deliver lifecycle interventions that are timely, relevant, and centered on merchant needs.
• Analyze performance trends to uncover insights and provide strategic recommendations to Commercial Leadership.
• Build and improve tools and workflows that empower Account Managers and BPO partners to better support merchant success.
• Represent Latin America lifecycle priorities in global planning conversations about tools, policy, and process improvements.
• Own and execute data modeling and analysis to identify opportunities and tell compelling performance stories.
  
  

Basic Qualifications

• A minimum of 5 years of experience in Sales Operations, Strategy & Planning, Finance, Consulting, Business Intelligence/Analytics, or related roles.
• Proficiency in SQL and Google Sheets/Slides.
• Strong skills in analysis, modeling, and reporting.
• Fluent in English and Spanish, with excellent written and verbal communication.
• Knowledge of commercial and B2B workflows.
• Familiarity with CRM systems (Salesforce preferred).
• Proven ability to prioritize, organize, and manage stakeholder relationships across teams and time zones.
• Self-starter mindset-adaptable, solutions-focused, and ready to thrive in a dynamic environment.
• Bachelor's degree, preferably in Engineering, Mathematics, Statistics, or related fields.
  
  

Preferred Qualifications (Bonus Points)

• Proficiency in Python or a similar programming language.
• Experience launching or optimizing merchant lifecycle or churn/retention programs.
• Comfortable communicating with executives and senior leadership.
• Passion for solving complex problems and thinking creatively.
• Strong empathy, balancing business goals with what's best for the customer.