Role Overview The Junior Accounting Assistant supports the Accounts Payable function by verifying, processing, and reconciling financial transactions. The role ensures accurate and timely payment of invoices in both local and foreign currencies while maintaining proper documentation and records. It also provides administrative support to the payables team, liaises with internal departments and external vendors, and contributes to compliance with financial policies and statutory requirements. Roles And Responsibilities Performing general Accounts Payable functions which includes verifying, computing, facilitating and generating payments via ACH, wire transfer and automated cheques for both TTD and USD invoices in a timely manner. Submission of daily payment tracker. Maintaining and managing of proper filing system for soft copy payables documents Liaising with and maintaining food relationships between internal departments and external vendors. Updating payment records in Maximo. Accurate and timely processing of all payments which as a result fosters good relationships between the company and all vendors including statutory government bodies. Demonstrate principles of ethics through Integrity, Objectivity, Professional Competence and Due Care, Confidentiality and Professional Behaviour. Going above and beyond when required to meet individual and/or team deadlines and deliverables. Compliance with all statutory requirements. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Clear and concise communication with all internal and external contacts. Demonstration of a high-performance attitude and behaviours in the performance of duties. Perform any other related duties as required to support the Finance Department’s achievement of the company’s goals and objectives as requested. Education And Experience At least level 1 ACCA or CAT accounting qualification or BSc. Accounting or related field. 2 – 3 years’ work experience in an accounting environment with payables experience At least two (2) years’ experience working with an accounting software. Experience working with MAXIMO would be an asset. Strong organisational and communication skills required. Ability to work in a fast-paced environment. Location: Based in La Brea, required to visit Chaguanas (as required) Duration Four Months (May- August)

EXECUTIVE HR LEADER Austin, TX | On-site A growing, highly successful organization is seeking a senior Human Resources leader to build and lead the HR function. This is a rare opportunity for someone who enjoys both strategy and execution and wants direct visibility with executive leadership. This individual will serve as the company’s top HR partner and will oversee all aspects of the employee experience, including talent acquisition, employee relations, performance management, compensation, benefits, compliance, and culture. Key areas of focus include: Partnering directly with executive leadership on people strategy and organizational planningLeading recruiting efforts and partnering with managers on hiringDriving employee engagement, retention, and culture initiativesManaging employee relations matters and serving as a trusted advisor to leadershipDesigning and improving compensation structures and performance management processesOverseeing benefits, policies, handbook updates, and HR complianceBuilding scalable HR processes and infrastructure in a lean environment The ideal background includes: 10+ years of progressive HR experienceExperience leading HR as a department of one or within a small teamStrong background in compensation, employee relations, and HR operationsAbility to operate both strategically and hands-onExcellent communication skills and executive presenceBachelor’s degree required; advanced degree or SPHR/SHRM-SCP preferred This opportunity offers strong compensation, high visibility, and the chance to make a significant impact within a collaborative, people-focused organization.

About Setel: The Future of Mobility Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants. Role Purpose: The Lead, Product Management independently executes the delivery of high quality products and features that meet market needs and company objectives. Achieve this by understanding customer personas through user research, defining product strategies, and focusing on balancing user needs and company objectives through timely delivery of products and features. In this role you will: Independently conceptualise and execute high-quality product solutions and features in critically complex projects, producing thoughtfully crafted solutions to achieve customer needs and business goals.Collaborate with product leaders and engineers to ensure that product solutions are feasible and aligned with technical constraints, leading to successful implementation.Present and influence product solutions to the stakeholders and engineering team via end-to-end solution flows and detailed product documentation to address product feedback that align with business objectives.Contribute scalable solutions and detailed documentation for our products and work with engineers to ensure easier and more accurate engineering implementation.Mentor and coach junior product managers, providing constructive feedback and to foster a culture of continuous learning and growth within the team.General Responsibilities: All employees are required to ensure adherence to the compliance of company policies, industry regulations and legal requirements. All employees are expected to assist with tasks, projects, and other duties related to the role, as and when deemed necessary. You're a great fit if you have: 8+ years of experience in product management, with a strong focus on overseeing a product from conception to launch.Demonstrated portfolio of successful product launches, highlighting strategic contributions and impact on business goals.Experienced in product lifecycle management, and strategic product planningExpertise with Jira and other product tools.Experience in Agile methodologies.Bachelor’s degree in Computer Science, Information Technology, or a related field; ORDiploma in Computer Science, Information Technology, or a related field, with a minimum of 2 years of relevant work experience.Ability to handle sensitive information with confidentiality.Excellent communication and interpersonal skills. What Makes Working With Us Awesome Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly. Cool Perks/Benefits Hybrid working arrangement; Flexible working hours.Relax and unwind at the leisure area with video games, board games, books, and more.Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.There will be workshops, talent shows, sport activities, and other events for sharing and bonding. Personal Data Protection Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third-party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data. 

รายละเอียดงาน ไม่ระบุ จังหวัด กรุงเทพมหานคร อัตราที่รับ 1 อัตรา เงินเดือน ไม่ระบุ บาท คุณสมบัติผู้สมัคร ปริญญาตรี ทุกสาขา ผลการศึกษาไม่ต่ำกว่า 2.75 มีทักษะในการฟัง พูด อ่าน เขียน ภาษาอังกฤษอยู่ในระดับดี สามารถใช้งานโปรแกรมด้านงานสำนักงานอยู่ในระดับดี โดยเฉพาะการใช้โปรแกรมทางด้าน Spreadsheet สามารถประสานงานและติดตามงานกับหน่วยงานอื่น ๆ ได้ มีประสบการณ์การทำงานสำนักงาน ไม่จำกัดเพศ อายุไม่เกิน 30 ปี ติดต่อ ธีรนัย สวัสดิการ การยกเว้นค่าเล่าเรียนสำหรับผู้อยู่ในอุปการะของบุคลากร / การหยุดผักผ่อนประจำปี / กองทุนสำรองเลี้ยงชีพ / กองทุนประกันสังคมแกองทุนเงินทดแทน / การประกันอุบัติเหตุส่วนบุคคล /เงินช่วยเหลือกรณีบุคลากร บิดามารดา สามีภรรยา หรือบุตรเสียชีวิต / การตรวจสุขภาพประจำปี / การมอบสร้อยทองและเกียรติบัตรเพื่อสรรเสริญเกียรติคุณแก่บุคลากร /การประเมินผลงานประจำปี /รถบริการรับส่งระหว่างวิทยาเขต วิธีการสมัคร ส่งทาง E-mail :theranai.t@bu.ac.th tanchanok.s@bu.ac.th มหาวิทยาลัยกรุงเทพ 119 ถ.พระราม 4 แขวงคลองเตย เขตคลองเตย กรุงเทพมหานคร 10110 Tel: 02-3503500 ต่อ 1523 Fax: 022401516 WebSite: http://www.bu.ac.th

Job Summary The Interior Designer III position manages multiple large complex projects concurrently and can be relied upon to present directly to the client on technical and design solutions Liaises with Project Manager, Architects and consultants. Develops and represents lead technical viewpoint on projects. Project size differentiates this position from the senior level. Position Type + Hours Full time position: 40+ hours per week expectation. Flexible start times with evenings/weekends occasionally required. Classification Exempt Supervisor Senior Interior Designer and higher Supervisory Responsibility Interior Design Coordinator II, Interior Designer II or lower Next Level Senior Interior Designer Work Location Office with occasional jobsite visits and travel ESSENTIAL DUTIES + RESPONSIBILITIES Communication:Assists Project Manager in developing progress reports, proposals, required documents to various audiences, including project team, and client relationships.Frequently communicates with team/peers on assignments, questions, progress, and completion of tasks.Communicate effectively and work collaboratively with all “stakeholders” (such as owners, project managers and other staff, consultants, contractors, vendors, and others) in a proactive integrated project-delivery process throughout all project phases to achieve client, project and internal firm goals.Teamwork:Provides leadership for a project team with a senior project manager by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.Delegate tasks and responsibilities to appropriate personnelCollaborate, support, and mentor staff with-in a team-building work environment, where team members have fun while effectively working together toward meeting internal performance and client objectives.Proposals:Assist in the preparation and review of proposals and contracts for the assigned projects.Assist in determining project-specific information including overall project scope, fee estimating, and project scheduling.Involved in business development by maintaining existing client relationships and foster new relationships.Design/Documentation Phase Involvement:Review drawings and specifications for quality, completeness, coordination, and constructability both internally and with consultant documents.Actively participate in design and production meetings as requested by the Project Manager, Principal or Partner.Ensure internal quality control and quality assurance is adhered to through the life of the project as requested by Project Manager, Principal or Partner.Project Management:Develops project work plans, including staffing, and oversees/plans all architectural aspects of construction projects from Concept / Schematic Design Phase through Construction Administration.Delegate tasks and responsibilities to appropriate personnel, ensuring individual job assignments are completed timely and consistent with project requirements.Proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.Involved with client budgets, schedules, and programs; project communication and documentation; office administrative tasks; and project team assignments to ensure the most efficient and cost-effective execution of all assigned projects.Project Involvement:Oversees creating and developing design concepts while implementing design criteria and complying with jurisdictional requirements including appliable codes, COMcheck, BOMA, TAS etc.Assigned to handle specific technical design aspects of a project including investigating, evaluating, and recommending the design solutions and construction details that best meet the client’s needs.Oversees the coordination materials and responsible to produce project specifications while preparing detailed construction documents with a team.Oversees the development of the furniture selection packages, material selection, bid packages and specifications of FF&E on a project.Standards + Codes:Perform jurisdictional research through application and permit tracking.Oversees the development, submission and presentation of plans and documents to appropriate authorities for TAS review and permitting approvals.Responsible for ensuring the quality control and quality assurance program is initiated and adhered to throughout the life of the project.Construction Administration:Review and provide feedback on proposed construction cost estimates and construction schedules.Perform construction observation and jobsite visits, attend OAC meetings and assist construction administrators with submittal and RFI reviews and generating documents for PR issuance and internal administrative tasks.Has a basic understanding construction administration phase including client and contractor relationships on assigned projects.Culture:Take personal responsibility for fostering a nurturing, positive and respectful work environment.Gets involved with MOR groups and promotes the office mission, vision, and values.Mentors’ interns and design professionals as part of our internal mentorship program.Abide by and fully support compliance with all firm policies and maintain daily attendance reliability in the office, or as assigned, and in accordance with policies.Performance of other related duties as assigned. REQUIRED KNOWLEDGE + SKILLS Job Knowledge:Demonstrated strong attention to detail and ability to perform each essential duty and responsibility effectively.Excellent organizational and multi-tasking skills and ability to accomplish tasks under strict deadlines.Strong leadership and communication skills, including verbal, written and technology-based communication skills, graphical skills, and design ability.Ability to work effectively individually and/or in a team atmosphere.Ability to manage multiple projects at one time.Excellent problem-solving, negotiation and consultation skills and the ability to take appropriate decisive action.Advanced knowledge of architectural building systems, construction methodology, design, trends, material application, sustainability, integrated design, and LEED guidelines.Strong ability to translate client ideas into visual and/or tangible references such as drawings or models.Mentors junior staff and lead others by example.Ability to present to clients and assist and participate in marketing/project interviews.Available for limited travel, works hours as required to meet training and project requirements/deadlines.Continue professional development to keep abreast of emerging technologies, methods, and best practices.Technology:Strong proficiency in Bluebeam, MS Office (Outlook, Word, Excel, PPT, OneNote, & Teams), and Revit/BIM360 preferred.Working knowledge of AutoCAD, Adobe CC (Ps, Id, & Ai) Clarity, Deltek Vision, Enscape, MS Project, Tonic, and Sketchup preferred.Working knowledge of Spec Source preferred. REQUIRED EDUCATION + CREDENTIALS + EXPERIENCE Professional degree in interior design or related field required; Bachelor of Arts or Science in Interior Design or a Bachelor of Interior Design and/or Master of Interior Design preferred.Interior Design licensure in good standing required; NCIDQ certification preferred.NCIDQ, IIDA and/or other current achievement affiliations in good standing preferred.CSI, LEED and/or WELL accreditation preferred.Experience in construction administrationGenerally, eight+ years post-graduation experience in interior design; comparable experience in related fields will be considered. EQUAL EMPLOYMENT OPPORTUNITY POLICY BOKA Powell is proud to be an Equal Employment Opportunity employer. Please refer to BOKA Powell’s Collective Office Manual for full EEO policy. a Word About Future Changes This job description provides only a general description of the position and it does not constitute an exhaustive listing of activities, duties or responsibilities required of the position. Naturally duties, responsibilities and activities may evolve and change over time and new duties may be assigned at any time with or without notice consistent with business needs

Funciones Coordinador la transformación datos operativos en estrategias de ventas y optimización de ingresos, esta posición actual como el puente entre análisis cuantitativo de mercado y ejecución comercial. Seguimiento de KPI Comercial, monitorear métricas, elaboración dé pronósticos. Experiencia mínima 2 años en posición similar Enviar su CV a rrhh@skyhighdominicana.com

Buscamos un líder integral con visión comercial y base técnica sólida, responsable de gestionar la unidad de servicios de mantenimiento de plantas eléctricas. Su misión será liderar al equipo técnico, garantizando la excelencia operativa en campo, la fidelización de clientes actuales y la apertura de nuevas oportunidades de negocio para expandir nuestra participación en el mercado de mantenimiento especializado. Responsabilidades Principales Gestión Comercial y Expansión:Prospectar y captar nuevos clientes para contratos de mantenimiento preventivo y correctivo.Realizar visitas comerciales técnicas para asesorar a los clientes en la solución de problemas y venta de servicios.Cumplir con los presupuestos de venta de servicios asignados a la sede. Liderazgo Técnico Operativo:Coordinar, supervisar y programar la agenda del equipo de técnicos, garantizando eficiencia y puntualidad.Asegurar que el equipo técnico reciba capacitación constante para mantener altos estándares de ejecución.Controlar y gestionar el cumplimiento de garantías, asegurando la satisfacción del cliente y el cuidado de los recursos de la empresa. Seguimiento y Control:Supervisar la calidad de las visitas técnicas (cumplimiento de protocolos y seguridad).Presentar informes periódicos sobre indicadores de gestión del servicio (KPIs de mantenimiento, reportes PQRS, ejecución de presupuesto). Requisitos Formación Académica: Profesional en Ingeniería (Eléctrica, Electrónica o Electromecánica) o Tecnólogo/Técnico en las mismas áreas. (Indispensable contar con conocimientos técnicos sólidos en plantas eléctricas).Experiencia: Mínimo 2 años en roles comerciales o de supervisión de servicios técnicos.Competencias Técnicas: Conocimientos en sistemas eléctricos, tableros de transferencia y diagnóstico de fallas en generadores.Competencias Comerciales: Habilidades de negociación, persuasión y orientación al cierre de contratos.Liderazgo: Capacidad para dirigir equipos operativos bajo presión, con excelentes habilidades de comunicación y organización.

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About The Role Ramp is the fastest-growing corporate card and spend management platform in America. Our Customer Success team is the driving force behind how the world’s most ambitious companies unlock the full power of Ramp’s platform to transform their financial operations. We’re looking for a Head of Enterprise & Strategic Success to lead our Customer Success motion across Ramp’s largest and most complex accounts—enterprise organizations and strategic partnerships with large multinational corporations. This is a senior leadership role responsible for building and executing the activation strategy that drives spend adoption, deepens product penetration, and accelerates time-to-value for accounts where organizational complexity, global footprint, and change management are defining challenges. You will own the customer journey for our highest-value segment, leading a team of CSMs who manage enterprise and strategic accounts through onboarding and activation across multiple products on the Ramp platform. You will be a thought partner to Sales, Product, and Partnerships leadership, ensuring that our post-sale experience matches the sophistication of our go-to-market motion. This role requires a leader who is deeply fluent in AI-augmented workflows: someone who doesn’t just adopt AI tooling, but has a clear point of view on where AI should replace, augment, or stay out of the customer experience. You will set the standard for how the CS org leverages AI for customer communication, data synthesis, account prioritization, and predictive engagement—driving efficiency gains while maintaining the high-touch, consultative relationships our enterprise customers expect. What You'll Do Lead Enterprise & Strategic Customer Success Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts.Build, lead, and develop a high-performing team of Enterprise CSMs, establishing a culture of accountability, intellectual curiosity, and customer obsession.Define and drive the key metrics for the segment: spend activation rate, product adoption rate, time-to-value, net revenue retention, and customer health scores. Other metrics could include CSM-sourced leads and multiple-product attach rates.Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships. Drive Change & Transformation Management Design and lead change management frameworks tailored to large multinational corporations undergoing financial operations transformation, including agentic workflows, with Ramp.Partner with enterprise customers’ executive stakeholders (CFOs, VPs of Finance, Procurement leaders) to build adoption roadmaps that account for organizational complexity, regional variance, and multi-entity structures.Develop playbooks for navigating the unique challenges of enterprise activation: multi-stakeholder alignment, global rollout sequencing, compliance requirements, and legacy system migration.Bring a transformation management lens to every engagement—ensuring that Ramp is not just a tool adoption, but a catalyst for how enterprises rethink their financial operations. Operationalize & Scale with AI Build AI-augmented workflows across the enterprise CS motion—from AI-driven health scoring and predictive analytics to automated customer communication and just-in-time product enablement.Develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle, ensuring the right balance of efficiency and high-touch service.Champion AI fluency across the team: set the expectation that every CSM actively uses AI tools in their day-to-day work and maintains a point of view on how AI is reshaping customer success.Partner with Product and Engineering to build feedback loops that translate enterprise customer insights into platform improvements, powered by data synthesis and AI-driven pattern recognition. Cross-Functional Leadership Collaborate closely with Enterprise Sales, Solutions Engineering, and Partnerships to ensure seamless handoffs and a unified customer experience from pre-sale through long-term expansion.Influence Product roadmap by synthesizing enterprise customer needs, competitive intelligence, and market trends into actionable insights for the Product team.Build and maintain executive-level relationships across the customer portfolio, positioning Ramp as a strategic partner—not just a vendor—to the world’s largest organizations. What You Need 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership, with at least 5 years in a senior leadership role managing enterprise or strategic accounts.Proven experience leading change management and digital transformation initiatives within large multinational corporations—you’ve navigated the complexity of global rollouts, multi-entity structures, and executive stakeholder alignment.Track record of building and scaling high-performing CS teams (20+ CSMs) with clear operating cadences, performance frameworks, and a culture of continuous improvement.Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring.Strong AI fluency—you actively use AI tools in your work, have a clear point of view on AI’s role in customer success, and can drive adoption of AI-augmented workflows across a team.Exceptional executive presence and communication skills, with the ability to engage C-suite stakeholders at Fortune 500 companies and translate complex organizational dynamics into actionable CS strategies.Experience in fintech, SaaS, or financial operations is strongly preferred; familiarity with corporate card, expense management, or procurement platforms is a plus.Comfort operating in a high-growth, fast-moving environment where you’ll be building the playbook as you go—not inheriting a fully mature operation. Nice to Have Experience with management consulting or professional services delivery for enterprise accounts.Background in organizational change management methodologies (e.g., Prosci, Kotter, ADKAR) applied in a technology adoption context.Experience building or leading customer success for a category-creating product—where you had to define what “success” looks like for customers, not just optimize an existing motion.Familiarity with Gong, Salesforce, or similar platforms for call coaching, pipeline management, and customer intelligence. What Success Looks Like First 90 Days Complete a diagnostic of the current Enterprise & Strategic CS motion: team structure, account coverage model, health scoring, and activation metrics.Build relationships with key enterprise customers and conduct listening tours with cross-functional stakeholders (Sales, Product, Partnerships).Identify the top 3–5 operational gaps and present a 6-month roadmap to the executive team with clear milestones and resource requirements.Establish initial AI-augmented workflows for at least one core CS process (e.g., health scoring, account prioritization, or QBR preparation). By 6 Months Enterprise & Strategic activation rates are measurably improving, with a clear correlation to the new playbooks and operating cadences you’ve implemented.The team has a defined change management framework for multinational rollouts, with at least 2–3 enterprise accounts actively using it.AI fluency is embedded across the team: every CSM is using AI tools daily, and you’ve shipped at least two AI-augmented workflow improvements.Cross-functional feedback loops with Product and Sales are formalized and producing actionable insights that influence the roadmap and GTM strategy.You’ve built a talent strategy for the team—hiring plan, competency framework, and career development pathways are in place. Benefits (for U.S.-based Full-time Employees) 100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $10,000 per year)Parental LeaveUnlimited AI token usagePet insuranceCentralized home-office equipment ordering for all employeesHealth and Wellness stipendIn-office perks: lunch, snacks, drinks, and moreBudget for intra-office travelRelocation support to NYC or SF (as needed) Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice Compensation Range: $261K - $358K About The Role Ramp is the fastest-growing corporate card and spend management platform in America. Our Customer Success team is the driving force behind how the world’s most ambitious companies unlock the full power of Ramp’s platform to transform their financial operations. We’re looking for a Head of Enterprise & Strategic Success to lead our Customer Success motion across Ramp’s largest and most complex accounts—enterprise organizations and strategic partnerships with large multinational corporations. This is a senior leadership role responsible for building and executing the activation strategy that drives spend adoption, deepens product penetration, and accelerates time-to-value for accounts where organizational complexity, global footprint, and change management are defining challenges. You will own the customer journey for our highest-value segment, leading a team of CSMs who manage enterprise and strategic accounts through onboarding and activation across multiple products on the Ramp platform. You will be a thought partner to Sales, Product, and Partnerships leadership, ensuring that our post-sale experience matches the sophistication of our go-to-market motion. This role requires a leader who is deeply fluent in AI-augmented workflows: someone who doesn’t just adopt AI tooling, but has a clear point of view on where AI should replace, augment, or stay out of the customer experience. You will set the standard for how the CS org leverages AI for customer communication, data synthesis, account prioritization, and predictive engagement—driving efficiency gains while maintaining the high-touch, consultative relationships our enterprise customers expect. What You'll Do Lead Enterprise & Strategic Customer Success Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts.Build, lead, and develop a high-performing team of Enterprise CSMs, establishing a culture of accountability, intellectual curiosity, and customer obsession.Define and drive the key metrics for the segment: spend activation rate, product adoption rate, time-to-value, net revenue retention, and customer health scores. Other metrics could include CSM-sourced leads and multiple-product attach rates.Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships. Drive Change & Transformation Management Design and lead change management frameworks tailored to large multinational corporations undergoing financial operations transformation, including agentic workflows, with Ramp.Partner with enterprise customers’ executive stakeholders (CFOs, VPs of Finance, Procurement leaders) to build adoption roadmaps that account for organizational complexity, regional variance, and multi-entity structures.Develop playbooks for navigating the unique challenges of enterprise activation: multi-stakeholder alignment, global rollout sequencing, compliance requirements, and legacy system migration.Bring a transformation management lens to every engagement—ensuring that Ramp is not just a tool adoption, but a catalyst for how enterprises rethink their financial operations. Operationalize & Scale with AI Build AI-augmented workflows across the enterprise CS motion—from AI-driven health scoring and predictive analytics to automated customer communication and just-in-time product enablement.Develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle, ensuring the right balance of efficiency and high-touch service.Champion AI fluency across the team: set the expectation that every CSM actively uses AI tools in their day-to-day work and maintains a point of view on how AI is reshaping customer success.Partner with Product and Engineering to build feedback loops that translate enterprise customer insights into platform improvements, powered by data synthesis and AI-driven pattern recognition. Cross-Functional Leadership Collaborate closely with Enterprise Sales, Solutions Engineering, and Partnerships to ensure seamless handoffs and a unified customer experience from pre-sale through long-term expansion.Influence Product roadmap by synthesizing enterprise customer needs, competitive intelligence, and market trends into actionable insights for the Product team.Build and maintain executive-level relationships across the customer portfolio, positioning Ramp as a strategic partner—not just a vendor—to the world’s largest organizations. What You Need 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership, with at least 5 years in a senior leadership role managing enterprise or strategic accounts.Proven experience leading change management and digital transformation initiatives within large multinational corporations—you’ve navigated the complexity of global rollouts, multi-entity structures, and executive stakeholder alignment.Track record of building and scaling high-performing CS teams (20+ CSMs) with clear operating cadences, performance frameworks, and a culture of continuous improvement.Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring.Strong AI fluency—you actively use AI tools in your work, have a clear point of view on AI’s role in customer success, and can drive adoption of AI-augmented workflows across a team.Exceptional executive presence and communication skills, with the ability to engage C-suite stakeholders at Fortune 500 companies and translate complex organizational dynamics into actionable CS strategies.Experience in fintech, SaaS, or financial operations is strongly preferred; familiarity with corporate card, expense management, or procurement platforms is a plus.Comfort operating in a high-growth, fast-moving environment where you’ll be building the playbook as you go—not inheriting a fully mature operation. Nice to Have Experience with management consulting or professional services delivery for enterprise accounts.Background in organizational change management methodologies (e.g., Prosci, Kotter, ADKAR) applied in a technology adoption context.Experience building or leading customer success for a category-creating product—where you had to define what “success” looks like for customers, not just optimize an existing motion.Familiarity with Gong, Salesforce, or similar platforms for call coaching, pipeline management, and customer intelligence. What Success Looks Like First 90 Days Complete a diagnostic of the current Enterprise & Strategic CS motion: team structure, account coverage model, health scoring, and activation metrics.Build relationships with key enterprise customers and conduct listening tours with cross-functional stakeholders (Sales, Product, Partnerships).Identify the top 3–5 operational gaps and present a 6-month roadmap to the executive team with clear milestones and resource requirements.Establish initial AI-augmented workflows for at least one core CS process (e.g., health scoring, account prioritization, or QBR preparation). By 6 Months Enterprise & Strategic activation rates are measurably improving, with a clear correlation to the new playbooks and operating cadences you’ve implemented.The team has a defined change management framework for multinational rollouts, with at least 2–3 enterprise accounts actively using it.AI fluency is embedded across the team: every CSM is using AI tools daily, and you’ve shipped at least two AI-augmented workflow improvements.Cross-functional feedback loops with Product and Sales are formalized and producing actionable insights that influence the roadmap and GTM strategy.You’ve built a talent strategy for the team—hiring plan, competency framework, and career development pathways are in place. Benefits (for U.S.-based Full-time Employees) 100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $10,000 per year)Parental LeaveUnlimited AI token usagePet insuranceCentralized home-office equipment ordering for all employeesHealth and Wellness stipendIn-office perks: lunch, snacks, drinks, and moreBudget for intra-office travelRelocation support to NYC or SF (as needed) Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice Compensation Range: $261K - $358K