Signant Health busca un Analista de Cumplimiento de Seguridad de la Información para unirse a su equipo en Santiago, Chile. Este rol es crucial para la gestión de programas de continuidad del negocio y proveedores, así como para las actividades de auditoría relacionadas con la seguridad de la información.

Signant Health is searching for a Project Specialist in Operations to support project management and ensure compliance with client deliverables. Ideal candidates will possess strong organizational skills and a proactive attitude.

Oportunidad temporal en Signant Health, enfocada en la administración del Sistema de Gestión de Calidad (QMS) y el control de documentos, con la posibilidad de convertirse en un puesto permanente. Ideal para profesionales con experiencia en ciencias de la vida y habilidades organizativas.

Want to do the Best Work of Your Life? Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. Where do you fit in? We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for SH systems and applications. This role requires strong problem-solving skills, empathy, and the ability to work effectively in a fast-paced, dynamic environment. As part of our team, your main responsibilities will be: AI-Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support. Technical Support: Provide first-line support for users (clinical trial teams, researchers, patients, etc.) experiencing issues with SH-related products, applications, and software tools. Incident Management: Log and track support requests, ensuring timely resolution. Escalate unresolved issues to Tier 2 or other relevant technical teams. Troubleshooting: Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems. User Assistance: Assist users in navigating SH products, ensuring they have the resources and support to use systems effectively. Documentation: Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions. Ensure proper documentation is kept for recurring issues and resolutions. Communication: Maintain clear and concise communication with users, ensuring they are updated on the status of their support request and are satisfied with the outcome. Collaboration: Work closely with the resolver groups to identify recurring issues, suggest improvements, and ensure the success of trial operations. Continuous Learning: Stay updated on new tools, technology, and best practices in clinical trial management and IT support. You’ll need to bring: Technical Support Experience: At least 1-2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector. Familiarity with AI Systems: Understanding of AI-driven support tools and how they interact with human agents to ensure smooth user experience and issue resolution. Clinical Trial Knowledge: Familiarity with clinical trial processes, products, and software tools is a plus. Problem-Solving Skills: Strong analytical skills and the ability to think critically when troubleshooting technical issues. Customer Service: Excellent interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users. Technical Knowledge: Understanding of common IT issues related to software, hardware, networking, and databases. Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant clinical software is a plus. Detail-Oriented: High attention to detail, ensuring accurate logging and resolution of issues. We’d be thrilled to hear that you also have: Experience working in a regulated environment (e.g., healthcare, clinical trials). Knowledge of clinical trial documentation standards (e.g., 21 CFR Part 11, GxP). Familiarity with remote troubleshooting tools and ticketing systems (e.g., ServiceNow). Education: High school diploma or equivalent required. A degree in IT, healthcare, or a related field is a plus. Location: Santiago, RM, Chile. Language: Resumes must be submitted in English. Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey! At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Join Signant Health as a Central Quality Reviewer, focusing on quality assurance and clinical analysis in a dynamic and innovative environment dedicated to digital clinical trials.

Are you ready for the Most Impactful Work of Your Life?Signant Health is a global evidence generation company. We're helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry.Where do you fit in?The role of the Associate Director, Project Support Services is responsible for managing the assigned teams withing the Project Support Services Organization in GSS, including Project Support Services Managers, and Project Specialists. The end goal is to allow the Global Support Services Team to contribute to strategy, growth, scalability, quality, and overall efficiency supporting Signant Health's performance. This is done in accordance to agreed responsibilities and KPI's, while maintaining high levels of customer and internal stakeholder satisfaction.The Associate Director, Project Support Services will work closely with the respective GPM and CDO leadership team, ensuring alignment of execution to defined scope and processes.As part of our team, your main responsibilities will be:Oversees delivery of all projects within assigned delivery team, ensuring that timelines are met, to the required level of quality.Collaborate with GPM/CDO Directors or Senior Leaders for project delivery to ensure timelines and client expectations are met within budget while maintaining high quality standards.Acts as point of escalation for delivery for resolution of issues and conflicts within the team but also cross teams.Provides leadership in problem solving, defining the solution through to implementation.Serves as the catalyst for process improvement activities and ideas generation within the Project Support Services team, and interface with Global Project Management or other stakeholders. Will be required to lead/implement improvement initiatives or actions.Responsible for day-to-day management of direct reports, through effective people management including hiring, retention, coaching and development of team members. Has a strong focus on indirect reports performance and retentionContribute to the strategy and supports the implementation for process development.As part of the internal governance framework, implement and monitor effective Key Performance Indicators (KPIs) and metrics for the Global Support Services (Project Services) team that meet the clients' expectations, support the departmental goals, and drive the right behavior.Facilitates career development opportunities through job rotation that culminates in readiness to execute project management competencies.Decision making and influence:Demonstrated ability to influence decisions and actions both with and without authority and across multiple sub departments of the organization.Adept and savvy in working with individuals with diverse cultural backgrounds and technical experience, working towards mutual benefit and collaboration.Execute decisions courageously, drawing upon available information, professional experience, and business context.Promotes a culture of agility, growth, and accountability.You'll need to bring:Bachelor's degree in Life Sciences, Business, Technology/IT or other relevant experience.3-5 years project management management experience, or 5-7 years overall experience in the field.Must be able to direct activities of a team, ensuring customer satisfaction and maximizing company's revenues.Expert knowledge of project management principles and how to optimize performance in delivery and build long lasting trust relationships with internal and external stakeholders.Exceptional operational and business leadership skills, including change leadership and stakeholder influence abilities.Understanding of and ability to influence profitability/efficiency of Signant Health services.Demonstrated ability to diverse and high performing global teams to achieve results.Must have excellent written, time management, priorities management, communications, decision making, human relations, and organizational skills.Fluency in English (will be required to write, speak and understand English to conduct day-to-day business).We'd be thrilled to hear that you also have:Strong work ethic with high levels of initiative to lead a changing workplace.Ability to work in an organization matrix using organizational thinking, influence, self-management, collaboration, customer-focus, and empathy to lead success.Ability to have a flexible work schedule to accommodate global workforce.Strong interpersonal and communication skills, both verbal and written.Should understand the software development life cycle and the specification and configuration of software products.Location:Santiago, RM, Chile.Language:Resumes must be submitted in English.Ready to join the adventure?Apply now and be a part of Signant Health's exciting journey!#LI-IM1At Signant Health, accepting difference isn't enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. #J-18808-Ljbffr

Want to do the best work of your life?Working at Signant Health places you at the heart of an exciting, high-growth industry. We are transforming the clinical trial landscape through innovative technology and services.Position Overview:The role involves solution design, systems analysis, programming, bug verification, release testing, and product support.Main Responsibilities:Design, implement, and maintain product modules following architecture and engineering best practices.Create user interfaces, use cases, prototypes, and conduct usability tests to enhance product usability.Prepare technical documentation, UI guidelines, and conduct reviews.Ensure design documentation complies with regulatory standards.Conduct unit and integration testing during sprints.Verify bugs, support releases, and research solutions for issues discovered during validation.Understand marketing requirements, target environments, and technological trends.Serve as acting Software Architect in their absence, focusing on design and implementation.Mentor and coach software engineers.Review code and solutions for maintainability and quality.Decision-Making & Influence:Provide mentorship to engineering team members.Qualifications:M.Sc/B.Sc in Computer Science, Engineering, or related field.5+ years of software development experience.Fluent in English, both written and verbal.Experience with APIs: REST, GraphQL, WSO2 / Kong.Databases: RDBMS (SQL Server, Oracle, PostgreSQL), NoSQL (MongoDB).Monitoring: Dynatrace.Cloud & Virtualization: AWS, Docker, OpenShift/K8s, Skaffold.Secrets Management: AWS Secrets Manager, Azure Key Vault, Hashicorp Vault.Architecture: Microservices, Micro FrontEnds, Backend for FrontEnd, CQRS, Sidecar, Event Sourcing.Specific Knowledge:a. .NET Engineers:Backend: Visual Studio, C#, ASP.NET, .NET Core.Frontend: React.js, TypeScript, JavaScript, AJAX, CSS, XML, XSLT.Build tools: Azure DevOps.b. Java Engineers:Backend: Java (Spring, Java EE), JUnit.Frontend: React.js, TypeScript, Rollup, Webpack, Babel, CSS(SASS), Jest, React Testing Library.Mobile: Native development.Build tools: Maven.Databases: RDBMS, SQL-based.Additional Qualities:User-focused approach to software development.Willingness to learn new technologies.Team-oriented with a proactive attitude.Location: Santiago, RM, Chile.Language: Resumes in English.Join us on this exciting journey! Apply now to become part of Signant Health.#LI-IM1At Signant Health, we celebrate diversity and are committed to equal opportunity employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, veteran status, or other characteristics. #J-18808-Ljbffr

Join Signant Health as a Senior Information Security Compliance Analyst, where you'll enhance clinical trials through security compliance and assurance activities. Contribute to a high-growth company, developing enterprise information security programs and managing vendor assessments in an exciting industry.

Want to do the Best Work of Your Life? Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers . ­­­­­­­­­­­­­­­­­ Where do you fit in? Performs solution design, systems analysis, and programming activities which may require some research. Performs bug verification, release testing and support for assigned products. As part of our team, your main responsibilities will be: Performs design, implementation and maintenance of product modules/sub-systems according to architecture, guidelines and good software engineering practice. Responsible for product’s usability by creating user interfaces, creating use cases, and implementing prototypes and conducting usability tests. Prepares technical documentation of product, creates user interface guidelines and conducts reviews. Produces design documentation that complies with regulations. Responsible for the unit testing and integration testing for the sprint coding. Performs bug verification, release testing and support for assigned products. Researches problems discovered by validation or product support and develops solutions to the problems. Researches and understands the marketing requirements for a product, including target environment, performance criteria and competitive issues;Researches new technology or development tools to remain abreast of current technology. In the absence of the Software Architect, is capable to serve as the software architect in the areas of design and implementation in order to meet project objectives and documentation. Coaches and mentors software engineers. Performs code and solution design reviews to ensure good maintainability and bug free implementation of the product features. Decision making and influence: Coaches and mentors software engineers. You’ll need to bring: M.Sc/B.Sc Degree in Computer Science, Engineering or Information Systems. 5+ years of software development experience. Fluency in English, both written and verbal. APIs: REST, GraphQL, WSO2 / Kong. DB: RDBMS (SqlServer/Oracle / PostgreSQL and Non-RDMBS (MongoDB). Monitoring: Dynatrace. Virtualization/Cloud: AWS, Docker, OpenShift / K8s, Skaffold. Secrets Management (AWS Secrets Manager / Azure Keyvault / Hashicorp Vault). Architecture: Microservices, Micro FrontEnds, Backend for FrontEnd, CQRS, Sidecar, Event Sourcing. Specific programming knowledge:Specific knowledge .NET - special section for SW Engineers .NETBackend .NET: Microsoft Visual Studio, C#, ASP.NET, .NET Core. Front-End Technologies: React.JS, TypeScript,JavaScript, AJAX, CSS, XML, XSLT. Build tools: Azure DevOp. Specific knowledge Java – special section for SW Engineers JavaBackend Java: Java (Spring), Java EE, JUnit (or similar but willing to code in JAVA). Front-End Technologies: React.JS, TypeScript, Rollup, Webpack, Babel, CSS(SASS), Jest, React Testing Library. Native mobile development. Build tools: Maven APIs: REST. DB: RDBMS , SQL based. We’d be thrilled to hear that you also have: User-oriented approach to software development. Must be willing to expand the skills by learning other technologies as needed. Must be a team oriented person with a “can do” attitude. Location: Santiago, RM, Chile. Language: Resumes must be submitted in English. Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey! At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. ­­­­­­­ Where do you fit in? The role of the Associate Director, Project Support Services is responsible for managing the assigned teams withing the Project Support Services Organization in GSS, including Project Support Services Managers, and Project Specialists. The end goal is to allow the Global Support Services Team to contribute to strategy, growth, scalability, quality, and overall efficiency supporting Signant Health’s performance. This is done in accordance to agreed responsibilities and KPI’s, while maintaining high levels of customer and internal stakeholder satisfaction. The Associate Director, Project Support Services will work closely with the respective GPM and CDO leadership team, ensuring alignment of execution to defined scope and processes. As part of our team, your main responsibilities will be: Oversees delivery of all projects within assigned delivery team, ensuring that timelines are met, to the required level of quality. Collaborate with GPM/CDO Directors or Senior Leaders for project delivery to ensure timelines and client expectations are met within budget while maintaining high quality standards. Acts as point of escalation for delivery for resolution of issues and conflicts within the team but also cross teams. Provides leadership in problem solving, defining the solution through to implementation. Serves as the catalyst for process improvement activities and ideas generation within the Project Support Services team, and interface with Global Project Management or other stakeholders. Will be required to lead/implement improvement initiatives or actions. Responsible for day-to-day management of direct reports, through effective people management including hiring, retention, coaching and development of team members. Has a strong focus on indirect reports performance and retentionContribute to the strategy and supports the implementation for process development. As part of the internal governance framework, implement and monitor effective Key Performance Indicators (KPIs) and metrics for the Global Support Services (Project Services) team that meet the clients’ expectations, support the departmental goals, and drive the right behavior. Facilitates career development opportunities through job rotation that culminates in readiness to execute project management competencies. Decision making and influence: Demonstrated ability to influence decisions and actions both with and without authority and across multiple sub departments of the organization. Adept and savvy in working with individuals with diverse cultural backgrounds and technical experience, working towards mutual benefit and collaboration. Execute decisions courageously, drawing upon available information, professional experience, and business context. Promotes a culture of agility, growth, and accountability. You’ll need to bring: Bachelor’s degree in Life Sciences, Business, Technology/IT or other relevant experience. 3-5 years project management management experience, or 5-7 years overall experience in the field. Must be able to direct activities of a team, ensuring customer satisfaction and maximizing company’s revenues. Expert knowledge of project management principles and how to optimize performance in delivery and build long lasting trust relationships with internal and external stakeholders. Exceptional operational and business leadership skills, including change leadership and stakeholder influence abilities. Understanding of and ability to influence profitability/efficiency of Signant Health services. Demonstrated ability to diverse and high performing global teams to achieve results. Must have excellent written, time management, priorities management, communications, decision making, human relations, and organizational skills. Fluency in English (will be required to write, speak and understand English to conduct day-to-day business). We’d be thrilled to hear that you also have: Strong work ethic with high levels of initiative to lead a changing workplace. Ability to work in an organization matrix using organizational thinking, influence, self-management, collaboration, customer-focus, and empathy to lead success. Ability to have a flexible work schedule to accommodate global workforce. Strong interpersonal and communication skills, both verbal and written. Should understand the software development life cycle and the specification and configuration of software products. Location: Santiago, RM, Chile. Language: Resumes must be submitted in English. Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey! At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Signant Health seeks a Quality Specialist to manage quality reviews and compliance for computerized systems in clinical settings. This role focuses on maintaining adherence to internal processes and GxP regulations, supporting CAPA and audits, and fostering effective communication within teams. Candidates need at least three years of GxP experience and must be proactive team players.

Are you ready for the Most Impactful Work of Your Life? Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. Where do you fit in? The Learning and Development Manager's primary responsibility is implementing, managing, and optimizing the Dayforce/eloomi Learning Management System. They will also support analyzing, creating, delivering, and evaluating engaging learning content utilizing adult learning principles for multiple functions/roles. Our ideal candidate leads by example, adapts well to change, and consistently demonstrates professionalism, teamwork, and problem-solving skills. They have strong project management experience with learning systems and advanced expertise in Dayforce and eloomi LMS administration. As part of our team, your main responsibilities will be: Serve as the primary administrator and subject matter expert for the Dayforce/eloomi Learning Management System across the organization. Configure and maintain the Dayforce/eloomi LMS environment, including system settings, security permissions, and user access controls. Design and implement learning architecture within Dayforce/eloomi LMS, including curricula, certification paths, and competency frameworks. Manage the full content lifecycle in Dayforce/eloomi LMS - uploading, organizing, tagging, and archiving learning materials. Create and optimize automated workflows for course assignments, notifications, approvals, and completion tracking. Develop and maintain comprehensive Dayforce/eloomi LMS reports and dashboards to track completion rates, compliance status, and learning effectiveness. Troubleshoot technical issues and be the primary liaison with Dayforce/eloomi technical support. Train and support L&D team members to administer tasks within the system and train internal customers to use the Dayforce LMS platform effectively. Implement and manage Dayforce/eloomi LMS integration with other HR systems and content libraries. Stay current with Dayforce updates and implement new features to enhance the learning experience. Lead periodic system audits to ensure data integrity and optimal Dayforce/eloomi LMS performance. Collaborate with IT and Compliance teams to ensure the Dayforce/eloomi LMS meets security and regulatory requirements. You’ll need to bring: A bachelor's degree or equivalent experience in Instructional and/or Educational Technology, Computer Science, Learning and Development, or related field. 3+ years of experience in Learning Management System administration, HR systems, or L&OD management. Strong technical proficiency with LMS platforms (Dayforce/eloomi preferred), including configuration and troubleshooting. Advanced knowledge of Dayforce LMS functionality, including content management, reporting, and system configuration. Ability to project manage an enterprise LMS implementation utilizing ADDIE principles. Excellent verbal and written communication skills, attention to detail, customer experience, and interpersonal skills. Ability to work independently and manage one's time. Intermediate-Advanced knowledge of online learning processes and principles. Advanced knowledge of learning consulting, analysis, facilitation skills, and classroom management. Experience with LMS reporting and analytics to measure learning effectiveness. Location: Santiago, RM, Chile Language: Resumes must be submitted in English. Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey! At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

This could be the Opportunity of Your Life! ­­­­­Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. Where do you fit in? This position combines Quality Management System (QMS) administration, document control, training coordination, and metrics responsibilities. The ideal candidate will help maintain and optimize the QMS platform and related systems, implement and manage document control processes, coordinate training for staff, and contribute to the generation of metrics. This role requires technical expertise in quality management systems, organizational skills, creativity, and critical thinking. As part of our team, your main responsibilities will be: Monitor QMS performance, implement improvements, and troubleshoot issues. Manage user accounts, roles, permissions, and access controls within the QMS. Provide support to QMS users across departments. Generate and analyze quality metrics and reports from the QMS. Manage document control processes and workflows. Train staff on document control processes. Manage training materials and documentation. Coordinate with management to identify training priorities. Ensure training is appropriately assigned. Other project work and responsibilities as required. You’ll need to bring: 3+ years of Quality experience in a Life Sciences or related field. Excellent verbal and written communication skills, including technical writing capability. Excellent organizational and time management skills. Critical thinking skills, including technical troubleshooting and problem-solving. Deep understanding of quality management principles. Risk assessment and mitigation abilities. Strong presentation and facilitation skills, including ability to explain technical and quality concepts to various audiences. Adaptability and willingness to learn new technologies and regulations. Self-motivated with the ability to work independently. Customer service orientation. We’d be thrilled to hear that you also have: Experience with validation of computer systems in regulated environments. Experience with electronic QMS solutions (Dot Compliance, MasterControl, TrackWise, Veeva, etc.). Knowledge of regulatory requirements for documentation (ISO, FDA, cGMP, etc.). Experience with Learning Management Systems (LMS). Location: Santiago, RM, Chile. Language: Resumes must be submitted in English. Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey! At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.