Oportunidad como Payment Operations Officer en Pepperstone, donde serás clave en el soporte de funciones de pagos globales, procesando depósitos, retiros y garantizando una experiencia excepcional al cliente.

Oportunidad para un Junior Payment Operations Officer en un entorno fintech global, donde serás clave en la experiencia de financiamiento de los clientes, gestionando procesos de pago, comunicación y cumplimiento. Se requiere inglés fluido y atención al detalle.

Who we are The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You'll find our 550+ team currently across 11 locations and 9 time zones. About the RoleThis role will support Pepperstone's client experience by providing exceptional pre- and post-sales inbound support via live chat, email, social media, and phone. Reporting to the Team Leader based in Santiago, Chile, the Client Experience Officer will work closely with the Client Experience team to monitor trading conditions, resolve client issues, and ensure compliance with regulatory requirements. We are a Global Organization therefore please send your English CV As our Client Experience Officer, your key responsibilities will include: Delivering high-quality customer support through live chat, email, and phone, aligned with KPIs and service standardsManaging the client experience inbox and other communication channels with timely and accurate responsesDocumenting and categorising client issues to generate insights for service improvementMaintaining and updating the Website Support Page and Knowledge BaseEnhancing communication methods and channels to improve client experienceSupporting client conversion and retention effortsAssisting clients with account verification when needed About You Candidate should have experience working in a similar customer service roleIdeally a background in financial services or fintech Familiarity with CRM systems and trading platforms (MT4, MT5)Degree in business, communications, or related fieldExperience in client support and problem resolutionFluency in both English and SpanishStrong communication and relationship-building abilitiesAttention to detail and ability to work under pressureComfortable in a fast-paced, evolving environmentProficient in Microsoft Office, Google Drive, Gmail, SlackCommitted to continuous learning and living Pepperstone's values Why you will enjoy working with us Competitive salary structure including company bonus schemeGenuinely collaborative and friendly cultureFlexible and hybrid workingRemote working option - work from anywhere for up to 6 weeks per yearOngoing personal development & learning opportunitiesPaid annual leave and paid sick leave3 paid volunteering days per year & Workplace Giving ProgramPeriodic recognition and reward programs for outstanding performance and achievementsFrequent events and celebrationsEmployee Assistance Program & Wellbeing Initiatives More about Pepperstone We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. "We are a 2025 Circle Back Initiative Employer - we respond to every applicant". We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

Se busca un Senior Compliance Analyst para unirse a un equipo diverso y global en Pepperstone. El candidato será responsable de garantizar el cumplimiento de las regulaciones locales e internacionales y de apoyar iniciativas del departamento de cumplimiento. Se requiere experiencia previa en servicios financieros y un fuerte conocimiento de las leyes financieras.