Descripción de la EmpresaLa historia de Pepperstone comenzó en 2010, siendo un lugar para los curiosos y motivados. Somos una fintech global que opera de manera digital y ágil, unida en la visión de transformar el trading.El RolComo Affiliate Executive en LATAM, serás responsable de gestionar y expandir asociaciones, optimizando campañas y construyendo relaciones con influencers.Responsabilidades ClaveGestionar socios afiliados en LATAM para aumentar clientes.Desarrollar estrategias para mejorar el rendimiento de afiliados.Analizar y optimizar campañas utilizando herramientas del sector.Colaborar con equipos de marketing y cumplimiento.Mantenerse actualizado sobre tendencias del mercado LATAM.Acerca de TiExperiencia comprobada en marketing de afiliados, preferiblemente en fintech.Conocimiento de gestión de campañas en Impact y similares.Habilidades en comunicación y construcción de relaciones.Fluidez en español y/o portugués; inglés requerido.¿Por qué trabajar con nosotros?Salario competitivo y bonificaciones.Cultura colaborativa y flexible.Oportunidades de desarrollo personal continuas.Programas de reconocimiento y días de voluntariado pagados.Más sobre PepperstoneSomos una plataforma de trading regulada que equipa a nuestros clientes para competir en los mercados globales. Valoramos la diversidad y alentamos las aplicaciones de todos los orígenes.

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You'll find our 550+ team currently across 11 locations and 9 time zones. We are a global operating company, hence, we kindly request that you share your CV in English! The Role Our Payment Operations Officer is responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team. To thrive in this role, you'll be curious, enjoy working in a fast-paced environment, and recognize the key role you'll play in the client experience. As ourPayment Operations Officer, your key responsibilities include, but not limited to: Allocating funding and processing withdrawals promptly, keeping clients informedCommunicating with banks and payment providers to ensure smooth transactionsMonitoring and responding to client inquiries in a timely and accurate mannerConducting AML checks and monitoring transactions for fraudEscalating any AML, TF, or fraud concerns to the appropriate teamSubmitting Unusual Activity Reports and handling card fraud casesUpholding compliance policies and conducting name matching for third-party transactionsHandling chargeback disputes and maintaining effective communication with stakeholdersClear and responding to emails, messages, and requests in a timely mannerAssisting in payment provider reconciliation and processing cash adjustments and transfersSupporting continuous improvement efforts and updating the internal knowledge baseReporting IT issues and providing information to Compliance and payment providersCompleting required training modules and verifying bank statementsEnsuring completion of assigned tasks within the business dayAbout you Experience in Payment Operations / Treasury / Custody is a strong advantage.Fluency in English and Spanish is a must-have skill, Portuguese fluency is preferred.Schedule flexibility, including weekly/monthly shift rotations, may be implemented based on department requirements.Outstanding interpersonal and communication abilities, enabling effective communication with teams, and customers.Aptitude for maintaining a meticulous focus on detail and accuracy.Strong problem-solving aptitude and a dedication to continuous process enhancements.Exceptional time management skills, coupled with the ability to stay composed under pressure.Intermediate proficiency in Microsoft Excel.A keen desire and commitment to ongoing learning and professional developmentWhy you will enjoy working with us Competitive salary structure including company bonus schemeGenuinely collaborative and friendly cultureFlexible and hybrid workingRemote working option - work from anywhere for up to 6 weeks per yearOngoing personal development & learning opportunities3 paid volunteering days per year & Workplace Giving ProgramPeriodic recognition and reward programs for outstanding performance and achievementsComprehensive medical insurance with coverage for your healthcare needsEmployee Assistance Program & Wellbeing InitiativesMore about Pepperstone We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visitPepperstonecareers.comand understand it's important to do due diligence on a prospective employer, and see what our team is saying onGlassdoor. We respect our team members' experiences and will never pay to remove a negative review. Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. "We are a 2025 Circle Back Initiative Employer – we respond to every applicant". We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity. #Li-Hybrid #J-18808-Ljbffr