Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team As a Client Engagement Operations Analyst, Workforce Management, you’ll play a critical role in ensuring our service support teams are staffed smartly and efficiently—right when our clients need us most. You’ll own intraday forecasting and scheduling, balancing real-time operational needs with longer-term planning. Working closely with operations and leadership, you’ll turn data into action to drive exceptional client experiences. The opportunity Manage and forecast the intraday arrivals for volume, AHT and shrinkage on a weekly basis for assigned teamsCreate and maintain the intraday plan on a rolling 2 weeks basisAnalyze enterprise volume, productivity and patterns to optimize staffing levelsReview all permanent schedule change requests and communicate approvals as appropriate and update in the Workforce Management SystemResearch and recommend performance and efficiency improvement processes and changesRun “what-if” scenarios as needed to ensure proper staffing short term and long termEnsure schedules are published in a timely mannerEnter permanent schedule exceptions into the WFM systemCoordinate with the departmental leadership team to ensure all scheduling activities such as vacations, schedule changes, new hire schedules, meetings, training, meetings, etc.Team up with Capacity Planning to create annual time off allocations, schedule bids, and holiday bid as approved by leadershipLead the weekly short-term capacity calls for assigned teamsMaintain the job profile including team changes, terminations and new hires in the WFM system.Maintain the Scheduling Inbox with a response time of 48 business hoursPartner with other internal teams (marketing, finance, business leadership) to understand the key drivers of call volume and incorporate into schedulingCollaborate and communicate with team members and management to create a proactive partnership to ensure consistency across the organizationDocument and train others on workforce management systems and processesBack up escalations with data and facts Skills You Should HODL Passionate about client experienceHighly collaborative, with exceptional interpersonal and stakeholder management abilitiesCreative problem-solver, comfortable with ambiguity, who consistently generates new ideas to achieve organizational objectives Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Join our Data Platform Team at Kraken! We are looking for a Data Governance Engineer to join the Data Platform team. This role sits at the intersection of data engineering, platform operations, and governance enablement, helping ensure our data is discoverable, well-documented, auditable, and reliable across the organization. You will support the foundational capabilities that allow teams to trust and use data at scale — including metadata management, lineage, data quality, automation, and self-serve analytics. This is a great role that enables you to grow in the Data Governance and Data Engineering career. The opportunity Support metadata and catalog initiatives, including column-level tagging, dataset documentation, and ownership attributionContribute to data lineage and governance practices, helping improve audit readiness and visibility across pipelines and productsSupport and maintain Airflow DAGs, including simple pipeline changes, operational fixes, and automation tasksAssist with CI/CD workflows related to data pipelines, deployments, and platform toolingHelp improve data pipeline reliability and consistency, partnering with senior engineers on enhancements and fixesContribute to automation of reports and dashboards, enabling self-serve analytics for internal teamsSupport adoption of data governance standards across teams, including documentation, processes, and toolingAssist internal stakeholders with ad-hoc data questions, process improvements, and platform-related enhancements Skills You Should HODL 2+ years of experience in data governance, data engineering, analytics engineering, or a closely related technical roleHands-on exposure to data governance concepts, including:Metadata managementData lineage (dataset- and column-level)Data catalogs (e.g. DataHub or similar tooling)Audit and compliance requirementsExperience supporting or contributing to governance initiatives, such as documentation standards, ownership models, or data quality practicesHands-on experience with data governance tools like Datahub or similar at a major multi-source high volume data systemStrong Python fundamentals, used for automation, metadata ingestion, or governance-related toolingSolid SQL skills for data discovery, validation, and audit supportBasic understanding of how data pipelines work end to end, sufficient to reason about lineage, dependencies, and data qualityFamiliarity with Airflow or workflow orchestration in a support or operational capacityA curious, problem-solving mindset and willingness to grow in a fast-moving data platform environment Nice to haves Dashboards or BI tools (e.g. Looker, QuickSight, Tableau) Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice