Join GitLab as a Support Engineer where you'll work within the Engineering department to assist customers with complex GitLab environments. This role demands expertise in Linux systems and scripting, fostering collaboration across teams to enhance product development and issue resolution.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organization. Location: Remote Brazil, Brasilia An Overview Of This Role GitLab is the most comprehensive AI-powered DevSecOps platform for software innovation. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 40 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. Lead GitLab's enterprise expansion across Brazil by cultivating C-level relationships and driving DevOps transformation at the region's most prestigious organizations. This high-impact role demands a strategic seller with fluent English and Portuguese communication skills who can navigate complex enterprise sales cycles and establish GitLab as the premier DevSecOps platform throughout the Brazilian Public Sector market. What You’ll Do Supports GitLab’s strategic large prospects and customers.Provide account leadership and direction in the pre- and post-sales processConduct sales activities including prospecting and developing opportunities in large/strategic accountsEnsure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resourcesBe the voice of the customer by contributing product ideas to our public issue trackerGenerate qualified leads and develop new customers in conjunction with our strategic channel partners .Expand knowledge of industry as well as the competitive posture of the companyPrepare activity and forecast reportsContribute to root cause analysis on wins/losses.Communicate lessons learned to the team, including account managers, the marketing team, and the technical teamAssist sales management in conveying customer needs to product managers, and technical support staffUtilize a consultative approach, discuss business issues with prospects and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.Develop an account plan to sell to customers based on their business needs.Collaborate with Marketing on marketing strategies. What You’ll Bring A true desire to see customers benefit from the investment they make with youAble to provide high degree of account management and controlWork under minimal supervision on complex projectsExperience selling into large organizationsExperience selling into the Brazilian government sectorsAbility to leverage established relationships and proven sales techniques for successExcellent negotiation, presentation and closing skillsPreferred experience with Git, Software Development Tools, Application Lifecycle Management, or security/App Sec toolsYou share our values, and work in accordance with those values.Ability to use GitLabAbility to travel if needed and comply with the company’s travel policy How GitLab Will Support You Benefits to support your health, finances, and well-beingAll remote, asynchronous work environmentFlexible Paid Time OffTeam Member Resource GroupsEquity Compensation & Employee Stock Purchase PlanGrowth and development budget Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Remote-Global Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.