Responsibilities Assist company in back-end infrastructure based on Kaseya Tools. Roll out Dark Web,Rocket cyber, BullPhish, Saas Alerts, rapid fire tools, vPen Test to name a few. Experience not required. We will trainInstallation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS productsInstallation, configuration and maintenance of Windows Server and other serversMedium/high management of programming languages required for the installed servicesAnalysis and Comparison of different IT services to select the optimal ones for customersCreate scripts to help modernize and automate background processes and proceduresCreate training for in-house staff and clientsOptimization and scalability of purchased hardware and softwareInstallation, configuration and maintenance of Email and DNS services, among othersInstallation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Datto EDR, Todyl, among othersInstallation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among othersInstallation, configuration and maintenance of backup and virtualization platforms such as Datto, VEEAM, MSP360, NinjaOne, among othersGeneration of troubleshooting documentation and software management on platforms such as ITGlue. Good Customer ServiceInstallation, configuration, and maintenance of ticketing systems such as Kaseya BMS Requirements Access to the highest technical resources available for troubleshooting or creating new featuresAdministration of Office365, Google Workspace or AWSTroubleshooting of Windows, Linux, macOS, Windows Server, among othersRemote software installation and managementExperience in local network administration and IP addressingExcellent skills in Customer Service, Ticket activity management and creating documentation for companiesAdministration of Email filters, DNS and IT security toolsBackup, Firewall and Virtualization software administrationAdvanced administration in servers and cloud servicesHandling of programming languages to automate tasksInstallation and maintenance of servers and cloud servicesExperience with different network administration softwareConstant evaluation of how to optimize and improve the applications offered to customersExperience and certifications in each of the services offered to customersAbility to find sales opportunities for sales to present Understanding of Kaseya Products but NOT required Schedule: Monday Through Friday up to 20 hours per week 8 am to 5 pm ARIZONA TIME. (GMT -7-00) Mountain Time (US & Canada) Benefits Competitive pay in US Dollars. You'll get to work with some amazing, respected business professionalsWe really value and encourage input from our team members. We offer different payment methods (Zelle, Face Bank, Binance) You'll get paid every two weeksWe'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad. Birthday and work anniversary celebrationsAlliances with many brands grant extra benefits to freelancers. Weekly recreation dynamics that foster a healthy work environment.