7 días
Expira 20/06/2025
IT Support Level 3
IT Support Level 3
- Assist company in back-end infrastructure based on Kaseya Tools. Roll out Dark Web,
- Rocket cyber, BullPhish, Saas Alerts, rapid fire tools, vPen Test to name a few. Experience not required. We will train
- Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products
- Installation, configuration and maintenance of Windows Server and other servers
- Medium/high management of programming languages required for the installed services
- Analysis and Comparison of different IT services to select the optimal ones for customers
- Create scripts to help modernize and automate background processes and procedures
- Create training for in-house staff and clients
- Optimization and scalability of purchased hardware and software
- Installation, configuration and maintenance of Email and DNS services, among others
- Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Datto EDR, Todyl, among others
- Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others
- Installation, configuration and maintenance of backup and virtualization platforms such as Datto, VEEAM, MSP360, NinjaOne, among others
- Generation of troubleshooting documentation and software management on platforms such as ITGlue. Good Customer Service
- Installation, configuration, and maintenance of ticketing systems such as Kaseya BMS
- Access to the highest technical resources available for troubleshooting or creating new features
- Administration of Office365, Google Workspace or AWS
- Troubleshooting of Windows, Linux, macOS, Windows Server, among others
- Remote software installation and management
- Experience in local network administration and IP addressing
- Excellent skills in Customer Service, Ticket activity management and creating documentation for companies
- Administration of Email filters, DNS and IT security tools
- Backup, Firewall and Virtualization software administration
- Advanced administration in servers and cloud services
- Handling of programming languages to automate tasks
- Installation and maintenance of servers and cloud services
- Experience with different network administration software
- Constant evaluation of how to optimize and improve the applications offered to customers
- Experience and certifications in each of the services offered to customers
- Ability to find sales opportunities for sales to present
- Understanding of Kaseya Products but NOT required
Benefits
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks
- We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
- Birthday and work anniversary celebrations
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.