Are you ready to take the lead in ensuring seamless IT operations for a fast-paced, forward-thinking team? We’re looking for an experienced IT Supervisor to join our dynamic LATAM region, where over 200 professionals are working across environmental, engineering, and advisory services to help solve complex sustainability challenges. This role is office-based in Santiago, Chile. As the IT Supervisor, you’ll report to the Regional IT Manager for the Americas and play a pivotal role in supporting day-to-day technical operations, leading a skilled IT support team, and helping staff across multiple locations remain connected and productive. What You'll Do: Supervise Help Desk Technicians and Infrastructure SpecialistsManage help desk operations and ensure SLAs are metPlan, procure, and maintain IT infrastructure and equipmentProvide escalation support for technical issues and requestsSet up and maintain user accounts (Office 365, Active Directory, Entra, Intune)Support internal training and documentationCollaborate on IT projects and strategic initiativesAssist with onboarding, performance evaluations, and team development What We’re Looking For: Bachelor’s degree in Information Systems or related fieldMinimum 5 years of relevant IT experienceFluent in Spanish and EnglishStrong leadership and communication skillsExcellent troubleshooting abilities in both Windows and Mac environmentsFamiliar with Office 365, Azure, Exchange, Hyper-V, and network protocolsHands-on experience with IT support tools and end-user trainingWillingness to work flexible hours, including on-call support and occasional weekends Why Join Us: Competitive salary and benefits packageWellness initiatives and paid vacationA collaborative, inclusive culture with room to growReal opportunity to make an impact in a purpose-driven organisation 41,000,000 CLP per annum.