Company Overview

For more than 80 years, Natus has been dedicated to serving the diverse needs of clinicians, delivering high-quality solutions aimed at enhancing patient care globally.

Role Details

The Technical Support Technician serves as a vital contact for technical assistance through various channels, ensuring customers receive the support they need.

Key Responsibilities

• Provide technical support via hotline, email, and web.
• Diagnose and resolve technical issues while maintaining customer satisfaction.
• Perform remote installations and manage technical data in Salesforce.

Qualifications

• Technical degree in related fields.
• Experience in Technical Support or a similar environment.
• Fluent in English; additional language skills are a plus.

Personal Profile

Ideal candidates enjoy solving problems, communicate effectively, and can work independently while being part of a collaborative team.

Benefits

• 100% remote work from home.
• Collaborative international environment.

EEO Statement

Natus Sensory is an equal opportunity employer, committed to fostering a diverse workplace.