About the Position

Join PagerDuty as a Technical Support professional where you will tackle complex issues and collaborate with a friendly team to enhance customer satisfaction.

Key Responsibilities

• Deliver outstanding customer service and support.
• Identify and troubleshoot technical issues.
• Assist customers through various communication channels.
• Collaborate with engineers for escalated issues.

Technical Skills Required

• Understand REST API and cloud platforms (AWS, Azure).
• Experience with ticketing systems.
• Proficient in spoken and written English.

Work Environment

This hybrid role requires in-office attendance in Santiago a few times a month. Enjoy flexible hours aligned with US Pacific Time.

Why Join Us?

PagerDuty promotes a culture of belonging and offers competitive salaries with comprehensive benefits.