About Alation

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding and a valuation over $1.7 billion, Alation serves nearly 600 customers, including 40% of the Fortune 100, helping organizations harness the power of data and AI initiatives.

Workplace Recognition

In 2024, Alation was recognized by Inc. Magazine as one of the Best Workplaces for the fifth time, showcasing our commitment to an inclusive and innovative environment.

Collaboration and Values

Collaboration drives our progress; we bring diverse perspectives together and empower each team member to live our values: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Join Our Journey

Be part of a fast-paced, high-growth company where your voice matters. Help shape the future of data intelligence with us, and foster a culture that celebrates curiosity daily!

Job Description

Alation is hiring an experienced Technical Support Engineer for our advanced support team. Provide advanced-level technical support to assist customers in integrating with our platform, troubleshooting complex issues, and serving as an escalation point.

Responsibilities

• Provide advanced-level technical support to customers and partners.
• Specialize in one or more support areas and serve as a subject matter expert.
• Contribute to the Support Knowledge Base with technical documentation.
• Facilitate technical enablement sessions.
• Build lab setups to replicate and resolve issues.

Qualifications

• CS degree and 5+ years of enterprise software application support experience.
• Experience troubleshooting Linux and running shell commands.
• Knowledge of Relational Databases (e.g., Oracle, Postgres); SQL proficiency is essential.
• Ability to debug applications in Java and/or Python.
• Familiarity with web servers like Apache and Nginx.
• Experience with REST APIs.

Preferred Experience

• Postgres internals.
• JDBC drivers.
• Elasticsearch, NoSQL, MongoDB.
• Hadoop Ecosystem (Hive, HBase).
• Cloud technologies, Kubernetes, and Docker.

Alation, Inc. is an Equal Employment Opportunity employer, ensuring consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, and more. We strive to accommodate qualified applicants with needs. This company participates in E-Verify.