ASUS Chile is searching for a Technical Support Engineer TSD to be part of the service department as full-time member of the team. You would be in charge of providing technical expertise, training and monitoring to our service partners as well as monitor repair KPI and overall performance of our repair team.

We are looking for a proactive person excited to learn new things every day and implement new process and ways of doing thing to achieve more efficient and faster repair and support our customer satisfactions. You will join a great team, a growing team with great work environment.

Responsibilities

•Support Service Repair Center for any issues and questions, including hardware and software

•Train Repair Center technicians including training materials, test and repair tools, product knowledge, problem resolution, diagnosis accuracy, soft skills, and others

•Manage Technical Support KPIs, in order to hit targets, set by Headquarter and Country Service Manager

•Co-work with headquarter engineers closely to feedback any repair, or quality issues

•Monitor, and audit Service Center to control outstanding quality of repair

Qualifications

•Bachelor’s degree in Electronics, Telecommunication Engineering, or Computer Science related field

•Language skills Spanish & English

•Hands-on experience with laptop repair over 1years (L1/L2)

•Mobile and other IT repair experience will be an advantage

•Experience in KPI control, leadership, strategic thinking, and attention to detail(to manage to hit targets)

•Troubleshooting skill

•Training skills and experience

•Positive and good time-management skills

•Relevant certifications will be an advantage

About ASUS

ASUS is a multinational company known for the world’s best motherboards, PCs, monitors, graphics cards and routers, and is ranked by Laptop Mag as the best laptop brand in 2020. Along with an expanding range of superior gaming, content-creation and AIoT solutions, ASUS leads the industry through cutting-edge design and innovations made to create the most ubiquitous, intelligent, heartfelt and joyful smart life for everyone. With a global workforce that includes more than 5,000 R&D professionals, ASUS is driven to become the world’s most admired innovative leading technology enterprise. Inspired by the In Search of Incredible brand spirit, ASUS won more than 11 awards every day in 2020 and ranks as one of Forbes’ World’s Best Regarded Companies and Fortune’s World’s Most Admired Companies.

Why join us

We highly value growth and development for our employees. All growth depends upon activity. There is no development physically or intellectually without effort, and effort means personal responsibility and possibilities. At ASUS, you will have an important role and be apart of our journey in search of incredible.

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