Role Overview

This position serves as a Technical Customer Success Manager, guiding creators through their app development journeys.

Accountabilities

• Oversee a portfolio of creators, delivering hands-on technical assistance during build, QA, and launch phases.
• Diagnose and resolve intricate challenges related to configuration and integration.
• Facilitate technical launch-readiness reviews for streamlined app submissions.
• Collaborate with Product and Engineering to improve system reliability.
• Analyze performance metrics to drive platform enhancements.
• Lead technical onboarding to enhance scalability.
• Support feature adoption through documentation and best practices.

Requirements

• Minimum 2 years in Technical Customer Success or similar roles.
• Strong knowledge of APIs and backend workflows.
• Experience in mobile app launches.
• Ability to troubleshoot logs and identify root causes.
• Excellent documentation skills for complex technical concepts.
• Proactive problem-solving mindset.
• Comfort in fast-paced environments.

Benefits

• Fully remote work with flexible hours.
• Competitive compensation package.
• Global team culture and in-person gatherings.
• Career coaching and training budgets.
• Generous paid time off.
• Parental leave and family-friendly policies.

Why Apply Through Jobgether?

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