Job Description

At DXC, we leverage technology to offer mission-critical IT services, enabling clients to modernize operations and innovate across their IT landscape. Our services encompass business process outsourcing, analytics, engineering, applications, security, cloud, IT outsourcing, and a modern workplace.

About The Role

The Technical Account Manager (TAM) facilitates successful adoption and optimization of our technology solutions, ensuring value for clients.

Key Responsibilities

• Serve as the primary technical contact for assigned clients, developing strong relationships.
• Align technology solutions with customer business goals to drive outcomes.
• Offer proactive guidance on system performance and best practices.
• Collaborate with support, engineering, and product teams to resolve technical issues.
• Conduct service reviews, health checks, and performance reports.
• Identify risks and opportunities for improvement.
• Support onboarding processes for smooth customer adoption.
• Advocate for customer needs to internal teams.
• Assist with renewal and expansion by demonstrating value.
• Ensure adherence to SLAs and compliance standards.

Who You Are

Qualifications & Requirements

• Bachelor’s degree in IT, Computer Science, Engineering or related field.
• 3–7+ years in Technical Account Management or similar roles.
• Strong background in IT infrastructure, cloud tech, cybersecurity, or enterprise applications.
• Experience managing enterprise or mid-market clients.
• Proficient in incident management and service delivery processes.
• Familiarity with ITIL frameworks is advantageous.
• Excellent communication skills to translate technical concepts into business value.
• Strong problem-solving abilities and analytical skills.
• Advanced English proficiency.

At DXC, you will be part of a team that fosters learning, diversity, and inclusion, dedicated to ethics and corporate citizenship.

We prioritize in-person collaboration while supporting flexibility for wellbeing and individual work styles. Join us to thrive in an inclusive environment.

Recruitment Fraud Warning

Be aware of recruitment fraud where fictitious job offers may request personal information or payments. DXC does not offer employment through social media and will never ask for fees during recruitment. More info on employment scams is available here.