Company Overview

For over 80 years, Natus has delivered high-quality solutions to enhance patient care globally. Our diagnostic and therapeutic sensory solutions simplify workflows, ensuring the right support for patients.

Role Overview

The Technical Support Team Lead will guide the US team remotely, acting as a vital link between upper management and team members to ensure smooth operations and project delivery.

Key Responsibilities

• Team Guidance & Operations: Oversee workflows, assign tasks, and track completion timelines to meet KPIs.
• Communication Bridge: Translate management goals into actionable tasks for the team and escalate any resource needs.
• Coaching & Development: Conduct 1-on-1s, provide feedback, and identify training needs for new team members.
• Problem-Solving & Conflict Resolution: Address operational bottlenecks and maintain a positive work environment.
• Performance Monitoring: Review metrics and report progress, implementing process improvements as necessary.

Required Qualifications & Skills

• Experience: 1 to 3+ years in a leadership or supervisory role.
• Communication: Strong verbal and written skills in English and Spanish.
• Organization: Proven task-delegation and prioritization abilities.
• Technical Proficiency: Familiarity with productivity tools and project management software.
• Education: High school diploma required; Bachelor's degree is a plus.

Benefits

• 100% remote work-from-home position.
• Minimal travel requirements.
• Collaborative international work environment.
• Full ownership of testing features and functionality.

EEO Statement

Natus Sensory is an equal opportunity employer, providing consideration for all qualified applicants irrespective of their background.