About the Role

If you're looking for a position where your language skills can truly make a difference, this is your chance. We are seeking a Spanish+English Bilingual Customer Service Representative to connect with our Spanish-speaking customers.

Responsibilities

• Provide excellent support by delivering prompt and friendly service in both languages.
• Troubleshoot and resolve issues using your problem-solving skills.
• Document all customer interactions to ensure seamless service.
• Share customer feedback to enhance our processes.
• Collaborate with the remote team to stay aligned on goals.

Requirements

• Fluent in Spanish and English (written and spoken).
• At least 1 year of bilingual customer service experience, preferably in e-commerce or tech support.
• Familiarity with customer support platforms like Zendesk is a plus.
• Detail-oriented with a genuine desire to help.
• Able to work independently and communicate effectively with the team.

Tools Needed

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection (minimum 15 Mbps).
• A quiet workspace for calls.

What We Offer

• Permanent remote work and flexible hours.
• Competitive pay with annual reviews.
• Paid time off for rest and recharge.
• Health stipend to support your well-being.
• Performance bonuses for your hard work.
• A supportive culture focused on fairness and growth.

Ready to make a real impact with your language skills? We look forward to learning more about you!