Job Overview

Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? This opportunity is for you!

What You’ll Be Doing

As a Customer Support Specialist, you will be the first point of contact for our Spanish-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.

Key Responsibilities

• Deliver top-tier support in both Spanish and English through voice and chat.
• Troubleshoot issues and provide effective resolutions with a customer-first mindset.
• Build strong relationships through clear and empathetic communication.
• Work closely with teammates to deliver consistent and high-quality service.
• Provide customer feedback to help us improve tools and processes.

What We’re Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.

Tech Requirements

• Personal computer or laptop with a minimum i5 processor.
• Reliable internet connection with at least 15 Mbps upload and download speeds.

Perks And Benefits

• Competitive pay with annual reviews.
• Paid time off for rest and personal time.
• Monthly health stipend.
• Performance-based bonuses.
• Fully remote, permanent work-from-home setup.

Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.