What You’ll Be Doing

As a Customer Support Specialist, you will be the first point of contact for our Spanish-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.

Key Responsibilities

• Deliver top-tier support in both Spanish and English through voice and chat.
• Troubleshoot issues and provide effective resolutions with a customer-first mindset.
• Build strong relationships through clear and empathetic communication.
• Work closely with teammates to deliver consistent and high-quality service.
• Provide customer feedback to help us improve tools and processes.

What We’re Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.

Tech Requirements

• Personal computer or laptop with a minimum i5 processor.
• Reliable internet connection with at least 15 Mbps upload and download speeds.

Perks And Benefits

• Competitive pay with annual reviews.
• Paid time off for rest and personal time.
• Monthly health stipend.
• Performance-based bonuses.
• Fully remote, permanent work-from-home setup.

Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.