Join Our Team!

We are looking for a Bilingual Customer Service Specialist who will provide support in multiple languages through voice and chat. You will assist a diverse range of customers while ensuring proficiency in both Spanish and English.

Why You'll Love This Role

As a friendly voice and helpful support, your communication skills will leave a lasting positive impact on our customers.

What You'll Do

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Previous experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.

Tech Requirements

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 25 Mbps upload and download speeds.

Perks And Benefits

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend available for your well-being.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.

We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!