Join Our Team

We are looking for a Bilingual Customer Service Specialist fluent in Spanish and English. In this role, you will provide customer support through voice and chat.

Why You'll Love This Role

You will be the friendly voice and helpful support our customers rely on, ensuring a positive impact by resolving issues quickly.

What You'll Do

• Provide exceptional support via inbound calls, chat, and email.
• Troubleshoot and solve customer issues effectively.
• Personalize interactions to build strong relationships.
• Collaborate with your team to enhance customer experience.
• Offer feedback to improve service quality.

What We're Looking For

• 1+ year of experience in customer service, preferably remote.
• Bilingual support experience is a plus.
• Excellent communication skills in both languages.
• Familiarity with tools like Gorgias, Zendesk, and Shopify is advantageous.
• Calmness and focus under pressure is essential.
• Knowledge of E-Commerce and CRM systems is beneficial.

Tech Requirements

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 15 Mbps.

Perks And Benefits

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend for well-being.
• Performance Bonuses for hard work.
• Permanent work-from-home setup.

We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!