About Apply Digital

We're a global digital transformation partner for change agents, modernizing organizations.

Who We Help

Our 650+ digital specialists have assisted renowned companies like Kraft Heinz, Moderna, and Lululemon.

What We Do

We provide end-to-end expertise across Business Strategy, Commerce, and Innovation.

The Role

Apply Digital is hybrid/remote-friendly. Our Service Desk Engineer role requires flexibility and alignment with GMT hours as you will support critical client platforms.

Responsibilities

• Maintain client platforms and ensure top-tier customer care.
• Diagnose, analyze, and resolve IT issues while collaborating with SaaS providers.
• Support enterprise-level applications and address problems as needed.

Requirements

• Experience in a Service Desk team with a proven track record.
• Familiarity with SLAs and ticket management tools like Jira.
• Ability to engage with clients and vendor teams effectively.

Nice-to-Have

• Knowledge of SaaS ecommerce platforms and content management systems.
• Experience with programming languages and shell scripting.

Join Us

If you value innovation and diversity, Apply Digital welcomes your application!