<12 months Contract Opportunity>Service Delivery Lead < RESUME MUST BE IN ENGLISH>:

Account Management

Key account ownership and relationship management for our largest customers

Operate as primary point of contact for multiple product lines supporting the customer journey

Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security

Customer Impact

Own customer planning, deployment, adoption, account-level reviews, and escalations Builds and manages the customized product delivery to the customer's tech environment Understands Customer Security Priorities and is able to translate it to Success Plans

Partnership

Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals

Partner with Post-Sales teams as Professional Services , Customer Success & Support Engage and coordinate customer delivery across engineering and professional services

Reporting:

Ability to automate reporting using data from Salesforce , GainSight and Tableau

Skills:

8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements

Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas

Cloud Security

DevSecOps

Network Security

Security Operations

Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth

Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions

Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Skilled in customer success software (i.e. Gainsight, Salesforce, Jira, Tableau ....)

Experience handling accounts and partners in Mexico & LATAM

Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%

Ability to create and manage automated reporting from Salesforce or Gainsight using APIs.

Proficiency in Google Suite (Google Docs, Sheets, Slides, Drive, etc.).

Proven executive level communications and presentation skills

Educational Background:

Bachelor's or Master's degree in Science, with a focus on Networking and/or Telecommunications.

Professional Experience:

Demonstrated experience in cybersecurity, with knowledge in managing security protocols and measures.

Certifications (Preferred):

ITIL (Information Technology Infrastructure Library) Certification.

PMP (Project Management Professional) Certification.

MISSP (Master Information Security Specialist) Certification.