Responsibilities

• Collaborate with business stakeholders to elicit, document, and prioritize requirements across Sales, Service, Marketing, and other functions.
• Translate business needs into user stories, acceptance criteria, and process flows for the Salesforce development team.
• Facilitate workshops, discovery sessions, and design reviews to align stakeholders and delivery teams.
• Partner with Solution Architects and Developers to ensure requirements are understood and implemented correctly.
• Perform impact analysis on new requests to evaluate feasibility and recommend solutions.
• Support system testing by reviewing test cases, performing UAT coordination, and validating functionality against requirements.
• Help define data requirements, security needs, and reporting metrics to support decision-making.
• Maintain clear and consistent documentation for business processes, workflows, and system changes.
• Act as a trusted advisor, promoting Salesforce best practices and platform capabilities.

Requirements

• 3–5 years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects.
• Strong understanding of Salesforce core clouds (Sales Cloud, Service Cloud, Experience Cloud) and their capabilities.
• Proficient in business process mapping, requirements elicitation techniques, and user story writing.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Experience with Agile delivery methodologies (Scrum/Kanban).
• Familiarity with Salesforce reporting, dashboards, and data model fundamentals.
• English language proficiency at the B2+ level.

Nice to have

• Salesforce certifications such as Salesforce Administrator or Business Analyst.
• Experience with multi-cloud Salesforce implementations including Marketing Cloud and Health Cloud.
• Knowledge of integration patterns, data migration approaches, and testing best practices.
• Background working in regulated industries such as financial services, healthcare, or pharmaceuticals.

We offer

• International projects with top brands.
• Work with global teams of highly skilled, diverse peers.
• Healthcare benefits.
• Employee financial programs.
• Paid time off and sick leave.
• Upskilling, reskilling and certification courses.
• Unlimited access to the LinkedIn Learning library and 22,000+ courses.
• Global career opportunities.
• Volunteer and community involvement opportunities.
• EPAM Employee Groups.
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn.