This position is posted by Jobgether on behalf of Gladly. We are currently looking for a Senior Product Manager, Consumer in Latin America.

This role provides the opportunity to lead the vision and strategy for consumer-facing products in a dynamic, AI-powered customer experience platform. You will work closely with cross-functional teams including design, engineering, and marketing to craft intuitive, modern experiences for millions of users interacting with brands. The position involves defining impactful product enhancements, exploring new channels, and improving AI-driven interactions. You'll influence both the short-term roadmap and long-term product vision while balancing user empathy, technical feasibility, and business objectives. This is a fully remote role offering flexibility and the chance to grow in a high-impact, fast-paced environment. You will collaborate with stakeholders and team members across geographies, driving innovation in consumer software.

Accountabilities:

• Develop and communicate a clear product vision and strategy that aligns with overall company goals
• Conduct market research, gather customer insights, and identify compelling problems worth solving
• Validate, plan, and deliver impactful product enhancements and new features
• Collaborate with design, engineering, marketing, and other product teams to create cohesive consumer experiences
• Engage stakeholders, including Sales, Customer Success, executives, and partners, to align priorities and communicate progress
• Monitor and measure product performance, iterating on solutions based on feedback and data analysis
  
  
  

Requirements

• 5+ years of experience as a product manager, preferably with exposure to B2B SaaS or consumer software products
• Strong communication skills and the ability to tailor messaging to a wide range of audiences
• Skilled at discovery and synthesizing qualitative and quantitative insights to inform product decisions
• Strong design sensibility and an understanding of what constitutes a compelling consumer experience
• Ability to grasp technical constraints and work effectively with engineers
• Proven ability to balance attention to detail with strategic thinking
• Self-motivated, collaborative, and capable of driving initiatives independently when needed
• Passion for solving complex problems with elegant, simple solutions
  
  
  

Benefits

• Competitive salary and stock options
• Generous paid time off, parental leave, and home office stipends
• Fully remote work with opportunities for in-person team gatherings
• Professional growth and mentorship opportunities
• Inclusive, diverse, and collaborative workplace
• Exposure to cutting-edge AI-driven consumer experiences
  
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.

📊 It compares your profile to the job's core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!