Expeditors

Expeditors

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Expira 24/08/2026

Senior Order Management (OM) Agent

Senior Order Management (OM) Agent

Overview

Join Expeditors, a global logistics leader that values its employees and fosters career growth. As part of our team, you'll manage international freight processes, ensuring efficient supply chain operations with a focus on customer service.

Our Mission

We recruit, train, and retain the very best logistics and technical experts worldwide. We love to promote from within - more than 50 percent of our employees have been with Expeditors for five years or more.

Job Description

Major Duties and Responsibilities:

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Order Management files
  • Ensure timely clearance and delivery of freight for Import shipments
  • Send documents timely and communicate arrival notices for Export shipments
  • Bill clients and vendors accurately and timely
  • Interact with customers to arrange international shipments
  • Meet compliance with regulations and internal policies
  • Look for efficiencies in department process flow
  • Follow and update customers' standard operating procedures
  • Meet KPI standards as per company guidelines

Qualifications

  • 5+ years of related experience and/or training; or equivalent education and experience
  • Understanding of ocean documentation process is a plus
  • Proactive with strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Hazardous Materials certification preferred
  • Fluent in English and Spanish
  • Excellent organizational and time management skills
  • Positive attitude and willingness to help
  • Effective communication and interpersonal skills
  • Exceptional Customer Service attitude

Additional Information

Expeditors offers excellent benefits:

  • Health Plan: Medical
  • Employee Stock Purchase Plan evaluation after 1 year
  • Training and Personnel Development Program
  • Growth opportunities within the company