Job Description

Senior Manager – Customer Infrastructure Services (CIS)

Work Mode: Hybrid (combination of remote and on-site work)

Who you are:

Strategic leader with a business focus, responsible for overseeing infrastructure services (on-premise and cloud) for our client in Chile. The role emphasizes quality of service, stakeholder relationships, and new business support.

Main Responsibilities:

• Monitor and evaluate the quality of current CIS services delivered to the client
• Build and maintain strong relationships with key stakeholders
• Act as a point of contact for infrastructure-related needs and escalations
• Collaborate with technical teams to align services with business objectives
• Identify and support new business opportunities as per client requirements
• Coordinate with internal and external teams for service continuity and improvement
• Contribute to strategic planning and service roadmap
• Support governance, reporting, and performance reviews

Requirements:

• University degree in Administration, IT Management, or related field
• More than 10 years of experience in infrastructure services or customer-facing roles
• Solid knowledge of IT service delivery (on-premise and cloud)
• Excellent communication and stakeholder management skills
• Experience working with business clients in Chile

Desirable:

• Experience in sectors such as mining, energy, or industry
• Familiarity with service management frameworks (e.g., ITIL)
• Bilingual (Spanish/English)
• Strong analytical and problem-solving skills

Application:

Kindly share English profile only, with net salary expectations (renta líquida mensual).

About Us:

Infosys is a global leader in next-generation digital services and consulting, enabling clients in over 50 countries to navigate their digital transformation. With decades of experience, we expertly guide clients through their digital journey by enabling enterprises with an AI-powered core and empowering businesses with agile digital solutions.

EEO:

Infosys provides equal employment opportunities to applicants and employees, without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, disability, or related medical conditions.