Why Join Nortal

• Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values.
• Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.
• Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.
• Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.

Our Benefits

• Competitive USD salary.
• 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.
• Paid time off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary.
• Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better.
• Annual credit: Spend it on the perks you love to enhance your work-life balance.
• Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.
• Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family.

About The Project

Nortal's Client Services team in the Americas is hiring a Senior Client Success Manager to own a portfolio of strategic accounts. These are complex engagements and clients, where the account plan & strategy matters as much as the relationship. You will manage account strategy, forecasting, and revenue targets, while identifying growth opportunities and establishing trust with clients and internal teams.

Who You Are

• Detail-oriented and organized.
• Comfortable with accounting and forecasting.
• A natural bridge builder.
• Genuinely invested in relationships.
• Proactive by default.
• Comfortable navigating complex environments.
• High autonomy.
• Commercially fluent.

What You’ll Do

Client Retention and Growth

• Build long-lasting, profitable relationships with assigned accounts.
• Define and implement long-term strategy and objectives.
• Identify and close upsell and cross-sell opportunities.
• Deliver high retention and measurable account growth.

What Makes You a Great Fit

• 10+ years in client success or account management.
• Experience in technology services or consulting.
• A track record of owning revenue targets.
• Hands-on experience with multiple contract types.
• Fluent in Spanish and English.
• Disciplined CRM habits.
• Based in Argentina, Uruguay, or Chile.
• Experience with banking or financial services clients.

Global Impact, Local Culture

For over 25 years, we’ve been shaping digital transformation by combining deep domain expertise with data and AI. We are committed to delivering complex solutions that create immediate impact while scaling for the future.

Apply now and let’s shape the future of technology together!

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