About Us

At BairesDev®, we've been leading the way in technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and innovative startups in Silicon Valley.

Join Our Team

Our diverse team of 4,000+ professionals, composed of the world's Top 1% of tech talent, works remotely on impactful roles. Your application is the first step towards exceptional career development.

Role Overview

As a Senior Business Analyst, you'll bridge the gap between technical operations and business stakeholders, ensuring smooth enterprise onboarding and customer success.

What You'll Do

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams.
• Manage ticket escalation workflows for timely resolution.
• Create process maps and onboarding playbooks.
• Communicate technical concepts effectively to stakeholders.

What We Are Looking For

• 5+ years of experience in business analysis or customer operations.
• Strong background in technical business analysis.
• Experience with enterprise onboarding.
• Proven customer-facing requirement gathering skills.
• Technical troubleshooting coordination expertise.
• Ticket management background.
• API-aware communication skills.
• Process mapping experience.
• Strong stakeholder communication skills.
• Advanced English proficiency.

Nice To Have

• Experience with B2B products and SaaS platforms.
• Familiarity with Freshdesk, Jira, or Zendesk.
• Knowledge of Web2/Web3 environments.
• UAT coordination experience.
• Basic knowledge of API testing tools like Postman.

Why Work With Us

• 100% remote work.
• Excellent compensation in USD or local currency.
• Hardware and software setup for home office.
• Flexible hours to create your own schedule.
• Paid parental leaves, holidays, and vacations.
• Supportive environment with mentorship and growth opportunities.

Join a global team where your unique talents can grow and make a significant impact! Apply now!