📍 Remote (US Time Zones Preferred) | 💼 Full-Time

Retention-driven. Expansion-minded. Client-obsessed.

We’re hiring a Senior Account Manager to focus on growing and retaining key customer relationships. You’ll work directly with high-value accounts to ensure they’re successful with our platform—and identify new ways to expand usage and drive revenue.

If you're a commercially savvy relationship manager with a passion for AI tools and automation, this role will give you the chance to make a direct impact on customer lifetime value.

What You’ll Do

• Own retention and expansion outcomes for strategic client accounts
• Build a deep understanding of client goals, product fit, and usage patterns
• Spot churn risks early and implement proactive retention strategies
• Collaborate with Sales on growth opportunities within your book of business
• Deliver quarterly business reviews and consultative planning sessions
• Maintain meticulous notes and forecast health in CRM systems
  
  

What You Bring

• 3–5+ years of experience in AM, client success, or solution delivery
• A track record of growing revenue within existing B2B accounts
• Skilled at uncovering customer needs and turning them into expansion plans
• Organized and data-driven with strong presentation skills
• Experience with SaaS, AI tools, or workflow automation is a big plus
  
  

Why Join Us

• Join a well-funded company at the forefront of AI-driven business tools
• Own outcomes that directly impact revenue and client satisfaction
• Work remotely with global teammates who value ownership and autonomy
• Build lasting partnerships with companies transforming how they work