About Betby

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets. With offices in Latvia, Malta, Spain, Greece, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe. Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

Job Overview

This is a fully remote position for candidates based in Latin America. Working hours will typically be from 10:00-19:00 or 11:00-20:00 in UTC-3, depending on the season.

Key Responsibilities

• Handle account recovery and MFA re-enrolment with strict identity verification.
• Provide and adjust network access according to defined runbooks.
• Adjust endpoint security policies and resolve common issues.
• Manage escalated helpdesk tickets and keep accurate records for audits.
• Participate in weekend on-call duties as required.

Requirements

• Minimum 1 year in IT support or a similar role.
• Understanding of networking and access management fundamentals.
• Experience with ticketing systems and handling requests within defined SLAs.
• Intermediate English proficiency.

Nice to Have

• Experience with SASE/VPN solutions and other security technologies.
• Certifications like CompTIA Security+ or similar.

Benefits

• Comprehensive health insurance and paid sick leave.
• 20 days of paid vacation plus additional leave for life events.
• Professional development opportunities and a supportive work environment.