Salesforce Administrator

Organization: Alonso & Alonso Attorneys at Law, PLLC

Reports to: IT Manager

Employment Type: Full-Time Contractor

Location: Remote

About us

At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Job Summary

The Salesforce Administrator will be responsible for overseeing the vision, strategy, and optimization of Alonso & Alonso’s Salesforce environment. Acting as the primary point of contact for all Salesforce-related initiatives, this role ensures the platform supports the firm’s operational, client management, and compliance needs. The administrator will manage system maintenance, configuration, integrations, and user support, collaborating closely with cross-functional teams to maximize Salesforce’s value in a legal services context.

Essential Responsibilities and Duties

Strategic Leadership & Vision

• Partner with leadership to define and execute a Salesforce roadmap aligned with business goals and client service objectives.
• Identify opportunities for process automation and innovative solutions within Salesforce.
• Translate business requirements into effective Salesforce solutions that enhance operational efficiency and client relationships.

System Administration & Maintenance

• Manage user accounts, profiles, permissions, roles, and security settings in compliance with firm policies.
• Ensure data integrity, security, and confidentiality according to legal industry standards.
• Conduct regular system audits, troubleshoot issues, and monitor system health.
• Oversee integrations with other platforms such as case management, document management, and billing systems.

Configuration & Development

• Customize Salesforce objects, fields, workflows, validation rules, and approval processes.
• Create and maintain reports, dashboards, and analytics for data-driven decision-making.
• Coordinate with developers or third-party vendors for complex enhancements and integrations.

Training & Support

• Serve as the primary Salesforce subject matter expert for end users.
• Provide training sessions, user guides, and best practice documentation.
• Promote adoption of Salesforce tools and features across the firm.

Required Qualifications

• Bachelor’s degree in Information Systems, Business Administration, or related field, or equivalent experience.
• 3+ years hands-on Salesforce administration experience.
• Salesforce Administrator certification (ADM 201).
• Salesforce Admin I certificacion
• Apex experience
• Strong knowledge of data security, compliance, and confidentiality practices.
• Proven ability to convert business needs into Salesforce solutions.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Salesforce experience in a law firm or professional services environment.
• Proficiency with Salesforce Sales Cloud, Service Cloud, or legal-specific implementations.
• Additional Salesforce certifications (Advanced Administrator, Platform App Builder).
• Experience integrating Salesforce with case management, document management, or billing systems.

Technical Requirements

• Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD.
• OS: Windows 11 or macOS.
• Monitors: Two screens required.
• Headset: USB wired or wireless.
• Internet: Wired connection, at least 20 Mbps.

Key Performance Indicators

• System Uptime

Maintain ≥ 99% Salesforce availability.

• User Adoption Rate

Achieve and sustain > 90% active user engagement with core Salesforce features.

• Data Accuracy

Maintain data integrity with < 2% error rate across critical fields.

• Resolution Time

Resolve Salesforce-related support requests within agreed SLA (e.g., 48 hours for standard issues).

• Project Delivery

Complete Salesforce enhancement projects on time and within scope.

Work Environment

• Full-Time Contractor
• Remote work
• Collaborative, mission-driven culture with a fast-paced startup dynamic.

• Benefits:
• Paid Time Off
• Mental Health Days
• Office Holidays

Application Process

You may apply to our career page: https://alonsoandalonso.bamboohr.com/careers

Physical Demands

This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently.

Equal Opportunity Employment Statement

Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Disclaimer

By applying to this position, you agree that our company utilizes a live monitoring system for work activities. This system is in place to ensure productivity, security, and compliance with company policies. Your application indicates your consent to be monitored during your working hours.