We are seeking a skilled Salesforce Business Analyst to drive impactful solutions by bridging the gap between business requirements and technical implementation.

The ideal candidate will focus on delivering exceptional results for Customer Portals through the effective utilization of Salesforce products.

Responsibilities

• Collect and document detailed business requirements to align with Salesforce solution capabilities
• Collaborate with stakeholders to define project goals and ensure alignment with business objectives
• Analyze and translate business needs into functional specifications and workflows
• Work closely with development teams to ensure proper implementation of Experience Cloud solutions
• Facilitate and lead workshops to gather insights and feedback from end-users and stakeholders
• Manage project milestones, risks, and deliverables for on-time completion
• Advocate for user-centric design and functionality within the Salesforce environment
• Conduct testing and validation to verify solutions meet established requirements
• Monitor and optimize ongoing performance of implemented solutions
• Provide training and support for internal teams and end-users
  
  
  

Requirements

• 2+ years of experience working as a Business Analyst or in a similar role within Salesforce projects
• Familiarity with Experience Cloud, showing the ability to align functionality with business needs
• Knowledge of integrations baseline, ensuring smooth data flows across platforms
• Exceptional analytical abilities
• Effective communication and problem-solving competency
• English proficiency at C1 level
  
  
  

Nice to have

• Knowledge of Sales/Service Cloud
• Proficiency to adapt to diverse Salesforce products and solutions
• Understanding of how Customer Portals extend CRM capabilities in various industries
  
  
  

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn