Job Overview

This part-time position at Hotel Chocolat pays $18/hr and requires 18-24 hours of work weekly, including mandatory holidays during the 2026 season.

Location

The role is based at 912 Green Bay Rd., Winnetka, IL 60093.

Responsibilities

The Sales Associate is responsible for delivering exceptional customer service and maintaining retail standards, ensuring a delightful experience for all customers.

Customer Experience

Engage with customers, understand their needs, and provide support to enhance their journey in our stores.

Brand Ambassadorship

As a Brand Ambassador, share and develop your knowledge about our products to ensure a memorable experience for every customer.

Product Knowledge

Gain comprehensive knowledge of our offerings, including cocoa cultivation and product manufacturing, to conduct engaging tastings and demonstrations.

Stock Management

Assist the team with inventory, ensuring all products are correctly stored and displayed in adherence to safety and quality guidelines.

Operational Excellence

Maintain high standards of hygiene and security in the store, complying with all health and safety regulations.

Skills Required

• Customer Service: A positive attitude and willingness to work directly with customers are essential.
• Teamwork: Ability to collaborate with colleagues and adapt to team needs.
• Merchandising: Skills in product presentation and display management.
• Communication: Proficient in understanding customer needs and conveying information clearly.
• Product Knowledge: Appetite to learn about our diverse product range and customer preferences.

Company Values

At Hotel Chocolat, we value Authenticity, Originality, and Ethics, guiding our actions and company culture.

Employee Pledge

We commit to treating all employees with respect, fairness, and dignity.

What We Offer

• Competitive wages at $18/hour
• Flexible scheduling options
• 401K and paid time off
• Tuition reimbursement program
• Mental health benefits including 8 free counseling sessions
• Ongoing developmental opportunities
• Corporate discounts and career opportunities within Mars Inc.

Apply Now

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