Job Description

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements

Requisitos del rol

• Enseñanza media completa o técnico profesional (ideal: especialidad en logística, administración o contabilidad)..
• Cursos o certificación en logística, gestión de bodegas, inventario, o ERP/WMS
• Experiencia previa en roles relacionados con atención al cliente.
  
  

Principales funciones

• Ingresar solicitudes de pedidos y retornos en ERP SAP, asegurando que la información básica esté completa.
• Mantener actualizados los estados de cada caso para que las áreas técnicas, logísticas y comerciales tengan visibilidad del avance.
• Recibir solicitudes de garantía o cambio y revisar que cuenten con la documentación mínima requerida.
• Registrar y mantener la trazabilidad de cada solicitud en el sistema.
• Creacion de clientes en sistema SAP
• Aplicar correctamente los protocolos internos de servicio al cliente, calidad y seguridad establecidos por la empresa.
• Asegurar que todos los registros administrativos cumplan con los estándares definidos.
  
  

Operating Company

Kerr

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.