Overview

Join our team as a Remote Spanish Bilingual Customer Support Representative. Use your fluency in Spanish and English to provide excellent customer service through voice calls and live chat, making a positive impact on customer experiences worldwide.

Your Core Responsibilities

• Deliver timely and friendly support in both Spanish and English.
• Troubleshoot issues with a calm, solutions-first approach.
• Accurately document all customer interactions.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

What We're Looking For

• 1+ year of remote/online experience in customer service.
• Bilingual customer support experience is an advantage.
• Excellent written and verbal communication skills.
• Experience with tools like Gorgias, Zendesk, or Shopify.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.

Tools You’ll Need

• Laptop or desktop with an i5 processor or higher.
• Reliable internet connection (minimum 15 Mbps).
• A quiet, dedicated workspace for calls.

What’s In It for You

• Permanent work-from-home setup.
• Competitive pay, reviewed annually.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance bonuses based on KPIs.
• A team culture that values growth and accountability.

Why Join Us?

We believe customer support is about building relationships. Your voice will be heard, and your career growth will be supported. If you’re ready to make a real impact where people come first, we can’t wait to meet you.

Ready to Apply?

Click Apply Now and tell us why you’re excited about joining our team!