The Relationship Manager at SkillUp MENA will be pivotal in building and nurturing strong, long-term partnerships with our key clients across the MENA region. This role involves deeply understanding their learning and development needs, providing tailored SkillUp MENA solutions, ensuring exceptional service delivery, identifying opportunities for growth within their organizations, and ultimately driving client satisfaction and retention. The ideal candidate will be a proactive, results-oriented individual with exceptional communication and interpersonal skills, capable of building trust and fostering mutual success within the unique cultural and business landscape of the MENA region. PRIMARY DUTIES AND RESPONSIBILITIES: Strategic Client Relationship Management (MENA Focus):Develop and maintain robust, long-term relationships with a portfolio of key clients across the MENA region.Serve as the primary point of contact for client inquiries, strategic discussions, and escalations.Proactively engage with clients to understand their specific learning and development objectives, organizational challenges, and cultural nuances.Conduct regular strategic business reviews, both virtually and potentially in-person, to ensure alignment and identify evolving needs.Position SkillUp MENA as a trusted advisor and strategic learning partner.Needs-Based Solution Development & Delivery:Conduct thorough needs assessments to understand clients' skill gaps and training requirements within the MENA context.Collaborate with SkillUp MENA's product, curriculum, and delivery teams to develop customized learning solutions that address client-specific needs.Effectively communicate the value proposition of SkillUp MENA's offerings and tailor presentations to resonate with regional stakeholders.Ensure seamless delivery and implementation of learning programs, working closely with internal teams and client counterparts.Account Growth & Retention:Identify and pursue opportunities for account growth through upselling and cross-selling relevant SkillUp MENA programs and services.Develop and execute strategic account management plans focused on client retention and expansion within the MENA region.Monitor client satisfaction through feedback mechanisms and proactively address any concerns to ensure long-term partnerships.Track and report on key client metrics, including engagement, satisfaction, retention, and revenue growth within assigned accounts.Effective Problem Solving & Issue Resolution:Serve as the primary escalation point for client issues, demonstrating cultural sensitivity and working diligently to find effective solutions within the regional business environment.Collaborate with internal SkillUp MENA teams to resolve client concerns promptly and professionally.Proactively identify potential risks to client relationships and develop culturally appropriate mitigation strategies.Internal Collaboration & Reporting:Collaborate effectively with SkillUp MENA's sales, marketing, product, and delivery teams to ensure a unified approach to client engagement across the MENA region.Maintain accurate and up-to-date records of client interactions, agreements, and progress in CRM and other relevant systems, adhering to regional data privacy regulations.Provide regular reports on client status, opportunities, and challenges within the MENA market to management.EXPERIENCE REQUIREMENTS: Experience in account management, relationship management, sales, or a client-facing role, preferably within the MENA region.Proven track record of building and maintaining strong, long-term relationships with clients in the MENA market.Excellent verbal and written communication, interpersonal, presentation, and negotiation skills, with cultural sensitivity and adaptability.Strong problem-solving and analytical abilities, with the capacity to understand complex client needs within the regional business environment.Ability to understand client business objectives and translate them into effective learning and development solutions relevant to the MENA region.Results-oriented with a focus on achieving client satisfaction and retention goals within the MENA market.Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.A strong understanding of the business and cultural landscape of the MENA region is essential.EDUCATION REQUIREMENTS: Bachelor's degree in Business Administration, Marketing, Education, or a related field. #J-18808-Ljbffr