Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Position Summary

You’ll bring together a range of functions that are required to work together effectively to deliver projects for our LATAM customers. In the competitive marketplace of minerals processing, time to market is critical. Developing strategies with cross-functional teams in Adelaide to appropriately plan and execute projects on time and within expected margins is essential for this role.

You will be the key customer support and interface for your respective projects, liaising daily with the Adelaide Ops team for progress tracking and issue resolution to provide a clear understanding to customers of their order progress and any requirements from the customer.

Key Responsibilities

• Agree scope of work with internal stakeholders and customer, including expectations around quality and on-time delivery, and represent the business at any kickoff meeting required by the customer.
• Establish and maintain standard project documentation to ensure transparency of status against program milestones and customer demands.
• Liaise with engineering to create a bill of materials in a timely manner and enter project details and costs into the ERP system.
• Plan, monitor and ensure completion of all activities to ensure deadlines are met for deliverables on the contracted scope of work.
• Resolve project issues and assist to resolve resource constraints and any internal conflict in a timely manner. Drive resolution of actions to meet operational KPIs.
• Provide status updates to key stakeholders on project deliverables, including schedules, timelines, and critical issues. Collate all required inputs for product line from team members to create product line forecast plans for LATAM orders, including risks and opportunities for business reporting requirements.
• Ensure customer satisfaction by managing expectations, troubleshooting, and providing accurate and timely reports, updates, and financial forecasts, including preparing any amendments to scope or budget in a timely manner.
• Submit all vendor documentation (including engineering drawings and data, performance test data, statutory and regulatory information) as required by the project scope and on-time to the customer.
• Evaluate project results against stated objectives and determine corrective action.
• Participate in practical process improvement (PPI) projects and activities, using Root-Cause Counter-Measure (RCCM) tools to evaluate gaps or misses in performance and establish sustainable corrective and preventative action.
• At all times, protect the safety and wellbeing of self and all others in the workplace by adhering to company and individual site policies/practices.

Minimum Requirements/Qualifications

Qualifications And Experience

• Tertiary degree in Mechatronic, Mechanical, Electrical, or Electronics Engineering is ideal.
• Project Management certification or equivalent experience.
• Demonstrated experience in setting and achieving goals, managing time, tasks, and risks, meeting deadlines, and multitasking.
• Proven experience developing strong customer relationships in a dynamic environment, proactively anticipating, understanding, and responding to the needs of customers to meet or exceed their expectations.
• Advanced level of English.

Skills and Attributes

• Proven ability to communicate effectively internally, collaborate across teams and with stakeholders, and to motivate and influence.
• Ability to evaluate relevant facts, data, and information to provide accurate reports, problem-solve, and suggest workable solutions.
• Experience using internal systems associated with projects, e.g., ERP.
• Proficiency in appropriate project planning tools and Microsoft applications to communicate milestones, critical path activities, and responsibilities.
• Sound knowledge of commercial contracts and terms & conditions.
• Knowledge of the industrial processing or mining industry would be an advantage.

Special Conditions

• Some travel may be required.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.