At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Customer Management

Job Sub Function

Non-Technical Customer Service

Job Category

Business Enablement/Support

All Job Posting Locations:

Las Condes, Santiago,, Region Metropolitana de Santiago, Chile

Job Description

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Orthopaedics Commercial Assistant to be in Santiago de Chile, Chile.

Purpose: As an Orthopaedics Commercial Assistant , you’ll play a pivotal role in keeping our sales engine running smoothly. You’ll partner closely with the sales team and other departments—Marketing, Customer Service, Logistics—to resolve issues, and drive outstanding customer satisfaction. You’ll also identify process improvements and champion automation to make our workflows more efficient.

Key Responsibilities

• Operational & Administrative Support for Sales Team
• Manage internal case routing and follow-ups for order inquiries
• Open and track customer account requests, unlocks, and updates in SAP and/or Salesforce or other platforms.
• Preparation of public commercial proposals for Orthopedics in collaboration with the sales representative for a specific territory
• Customer & Field Team Assistance
• Guide returns, refusals, urgent requests, and billing discrepancies to resolution
• Act as the first point of contact for field reps needing real-time support
• Cross-Functional Collaboration
• Work hand-in-hand with Marketing, Customer Service, and Logistics to solve client challenges
• Keep stakeholders informed with clear, timely communication
• Continuous Improvement
• Spot opportunities to automate and streamline sales-support processes
• Propose and help implement creative solutions that boost team performance
  

Qualifications

Required Qualifications

• Bachelor’s degree in Business Administration or related field
• Familiarity with SAP (experience in Salesforce a plus)
• Exceptional verbal and written communication skills
• Strong organizational ability and comfort juggling multiple tasks
• Collaborative spirit and team-first attitude
• High initiative
  
  

Desirable Attributes

• English proficiency (written and spoken)
• Analytical mindset with a knack for data-driven decision-making
• Passion for continuous learning and professional growth