About The Role

The Driver Growth team's mission is to build the engine that powers it: the supply. As an Operations Manager within the Driver Growth team , you will lead regional efforts to scale our earner base and ensure that we can grow and maintain our diverse 2-wheeler driver base. In this role, you will be the architect of our supply growth strategy-diagnosing onboarding bottlenecks, optimizing earner incentives, and delivering solutions to grow our varied Supply base, including Premium products. You will work closely with key regional and cross-functional stakeholders in Central Operations, Global Product, Community Operations, and Marketing. We are seeking a sharp, results-oriented, and highly motivated individual to join our team, with a blend of project management, analytical ability, and agile problem-solving skills to operationalise processes in a fast-paced environment.

What You'll Do

• Strategic Supply Ownership: Lead regional efforts to scale 2-wheeler Premium supply across LatAm. You will proactively identify bottlenecks in earner growth and prioritize project-based initiatives that align with long-term strategic objectives.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
• Growth Lever Efficiency: Identify and activate key levers-such as incentive structures and onboarding optimizations-to specifically onboard and incentivise drivers to engage in different products. You will balance aggressive acquisition with the efficiency of growth spend to ensure a sustainable Earner growth for our 4-wheeler portfolio.
• Data Analysis & Diagnostic Rigor: Get "in the weeds" of the data to perform deep-dive in Premium Portfolio growth metrics, Driver pain points and generate solutions and insights for actionable supply plans and evidence-based decision-making.
• Performance Monitoring & Diagnostics: Maintain a "pulse" on Earner engagement and performance of 2-wheeler Premium products. You will forecast and monitor OKRs, using data to spot operational gaps and trigger rapid-response improvement actions.
• Cross-Functional Leadership: Lead regional product forums to keep stakeholders from Marketing, Legal, and Product aligned and accountable for driver growth targets.
• Product Advocacy for Earners: Act as the voice of the LatAm market to Global Product teams. You will propose and launch new features or improvements designed to enhance the experience and efficiency of our 2-wheeler drivers.
• Process Optimization: Implement, optimize, and scale core analyses and earner-facing processes across LatAm, regularly reviewing performance to ensure high-quality work standards.
  
  

What You'll Need

• Education: We encourage people from all backgrounds to apply
• Years of Experience/Industries: 2 - 4 years of professional and demonstrated experience
• Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture.
• Communication: Portuguese or Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner.
• Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreements.
• Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards.
• Planning & Organization: Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation.
  
  

Preferred Qualifications

• Consulting, Big techs, high-growth operations, or startup experience.
• SQL.
• Six Sigma, Change Management, and/or Project Management certifications.