About the Role:

As Operations Manager at Whoosh in Puerto Montt, you will lead the full scope of city operations, ensuring daily execution meets performance, safety, and cost-efficiency standards. This role blends strategic oversight with hands-on execution, managing both the people and processes that keep our fleet running and our service reliable, while being responsible for warehouse operations, fleet availability, team performance, and continuous process improvement.

Key Responsibilities & Duties:

• Lead end-to-end city operations, including fleet deployment, maintenance, battery swaps, and warehouse processes.
• Ensure operational KPIs are met, including fleet availability, uptime, and cost efficiency.
• Manage logistics, route planning, and shift coordination.
• Lead and supervise local operational teams, ensuring proper staffing, attendance, and task allocation.
• Enforce safety, maintenance, and quality standards across all operations.
• Monitor inventory and tool availability to ensure operational continuity.
• Analyze operational data, prepare reports, and drive continuous process improvements.
• Control operational costs and support city expansion and new zone launches.

Key Qualifications and Experience:

• Degree in Engineering, Logistics, Operations, or a related field.
• At least 3 years of experience in operations, logistics, or mobility services.
• Experience managing teams in a fast-paced, service-focused environment.
• Data-driven mindset and comfort using dashboards and reporting tools.
• Hands-on approach to problem-solving and continuous improvement.
• Intermediate English level or higher.
• Valid driver’s license and on-site availability required.

Join Whoosh:

Be part of transforming urban mobility by leading an operation that connects people and cities in a sustainable and efficient way.

Location:

Puerto Montt, Chile.

Job Type:

Full time – On-site.