About the client:

Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management.

The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively.

Digital Marketing Agency Experience Is a Plus.

What you’ll be doing:

• Oversee project management system (Zoho) and ensure alignment with business processes.
• Conduct and lead daily team meetings to track project progress and team accountability.
• Monitor and track deadlines to ensure timely delivery of client projects.
• Develop and optimize SOPs and workflows to improve efficiency.
• Collaborate with leadership to implement strategic initiatives that enhance operational performance.
• Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations.
• Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks.
• Oversee team coordination across different time zones to maintain seamless communication and workflow execution.
  
  

Who are we looking for?

• 3+ years of experience in an Operations or Project Management role.
• Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.).
• Highly organized and detail-oriented with experience in workflow optimization and process standardization.
• Experience managing remote teams, ideally of around 15+ people in an agency setup.
• Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
• Excellent communication skills with the ability to lead and motivate teams.
• Experience conducting daily stand-ups and team meetings to ensure project accountability.
• Experience working in digital marketing agencies is required.
• US experience is required.
  
  

Position: Operations Manager

Remote Status: Fully Remote

Preferred Location: South Africa, Latin America, Pakistan

Working Hours: 9 am - 6 pm EST

Holidays: US Federal Holidays

Salary: USD 2200 - USD 2800 per month

Internal Job ID: 1136