Key Responsibilities

• Provide onsite support for end-user devices, including PCs, RF scanners, Wi-Fi access points, printers, and collaboration tools.
• Handle 2nd and 3rd level desktop and infrastructure support via ServiceNow tickets, ensuring SLA compliance.
• Act as local coordinator for hardware/software rollouts and updates.
• Maintain accurate asset records in the central CMDB and manage lifecycle updates.
• Collaborate with vendors for hardware repairs and replacements.
• Support VIP users with enhanced service delivery.
• Participate in projects and contribute to process improvements across regions.
• Provide remote or onsite support for other locations as needed, including occasional travel.
• Join the on-call rotation to ensure business continuity.

What We're Looking For

• 2–3 years of IT support experience in large, global organizations.
• Strong knowledge of Windows 11, VPN, Citrix, mobile devices, and Microsoft 365 suite.
• Familiarity with WLAN/Wi-Fi setup, Active Directory, and IT infrastructure components.
• Hands-on experience with collaboration tools (Teams Rooms, video conferencing).
• Basic server and network troubleshooting skills.
• ITIL Foundation certification or understanding of service delivery concepts.
• Excellent communication, problem-solving, and time management skills.
• Ability to work independently with a high sense of urgency and ownership.

What We Offer

• Be part of a global leader in logistics and technology innovation.
• Opportunities for professional growth and skill development.
• Collaborative, inclusive work environment where your ideas matter.
• Competitive compensation and benefits package.

Ready to Join Us?

Apply now to help us shape the future of logistics through technology. Maersk is committed to a diverse and inclusive workplace, welcoming applicants from all backgrounds.