The Commercial Department of DHL Express Chile is seeking a National Account, Manager to Mining

Based in Santiago, Chile, this position will be responsible for developing, managing, and expanding strategic commercial relationships with key customers across the country, ensuring profitable growth and a superior customer experience. This role focuses on generating national‑level business opportunities, strengthening multi‑regional engagement, and delivering tailored logistics solutions through consultative selling. The National Account Manager plays a critical role in driving sustainable revenue growth, increasing market penetration, and reinforcing DHL’s position as the preferred provider in the national market.

Key Responsibilities

• Manage and develop a portfolio of key national customers across multiple regions, ensuring strong long‑term relationships and continuous strategic engagement.
• Serve as the primary commercial contact, fully understanding customer operations, logistics challenges, business models, and nationwide needs.
• Build and execute comprehensive national account plans focused on revenue growth, share‑of‑wallet expansion, and profitable development.
• Business Development & Consultative Selling
• Identify, qualify, and pursue new business opportunities at a national level using a data‑driven, consultative sales approach.
• Present tailored DHL Express solutions that optimize customer performance and deliver measurable value.
• Lead commercial negotiations in line with pricing guidelines, ensuring profitable and sustainable contract agreements.
• Performance Analysis & Reporting
• Monitor the performance of national accounts, analyzing volume, revenue, profitability, product mix, and customer behavior trends.
• Use insights to identify risks and opportunities, driving corrective actions or growth initiatives as needed.
• Ensure accurate CRM usage, maintaining updated records of activities, pipeline, opportunities, and customer interactions.
• Internal Collaboration
• Work closely with Operations, Customer Service, Finance, Credit, Marketing, and Pricing to guarantee seamless service delivery and exceptional customer experience.
• Coordinate the resolution of escalated issues, acting as the voice of national customers within the organization.
• Support national commercial initiatives, campaigns, and programs to accelerate growth and strengthen customer value.
• Market & Industry Insights (Focus in Mining)
• Stay informed about national market trends, competitive movements, and sector‑specific developments.
• Share insights with commercial leadership to support strategic decision‑making and reinforce DHL’s competitive position across Chile
  
  
  

What You Bring

• Proven experience in relationship building and logistics management with mining companies or companies that provide services to the mining industry (Essential)
• Knowledge of the mining industry in Chile
• Bachelor’s degree in Business Administration, International Business, Marketing, Engineering, or related fields.
• 5+ years of experience in B2B sales, national or key account management, or strategic commercial roles—preferably in logistics, express, supply chain, or related industries.
• Proven ability to manage and grow high‑value or nationwide accounts, with experience handling complex negotiations.
• Strong consultative selling skills with the ability to design and position value‑based solutions.
• Analytical mindset with the ability to interpret data, identify trends, and provide insight‑based recommendations.
• Proficiency in Excel, CRM tools, and digital commercial platforms; basic Power BI knowledge is a plus.
• Bilingual: Spanish – English
• Excellent communication, presentation, and stakeholder‑management skills.
• Strategic thinker with a results‑driven mindset, strong teamwork abilities, and a customer‑centric approach.
  
  
  

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