About The Role

At Uber, we're transforming the future of retail by building the world's leading marketplace for on-demand local commerce. As part of the Global Merchant Operations team for Retail, you'll help deliver an exceptional experience for merchants on the Uber platform. You'll partner closely with merchants as they grow their business with Uber and create outstanding delivery experiences for customers.

In this role, you'll help unlock growth for some of our largest Grocery & Retail merchants globally, enabling them to reach their full potential on Uber Eats. You'll shape strategy and lead operational initiatives that drive merchant success-optimizing growth levers, delivering high-impact operational projects, and strengthening engagement with our most strategic partners.

To bring this vision to life, you'll collaborate with a broad range of stakeholders, including Leadership, Account Managers, Country Operations teams, Commercial Operations, Community Operations, Marketing, and Tech. This role blends strategic thinking, operational excellence, cross-functional collaboration, and commercial acumen.

What You'll Do

• Enable Merchant Growth Translate business priorities into scalable tools, processes, and playbooks that help merchants grow on Uber-through both individual ownership and cross-functional partnership.
• Build Frameworks & Drive Operational Excellence: Scope, define, and deliver global merchant initiatives that advance strategy, unlock efficiencies, and create measurable impact.
• Define and Lead Strategic Vision: Partner across teams to shape the long-term approach to merchant growth. Identify the key processes, products, and initiatives required to deliver on that vision.
• Drive Cross-Functional Execution: Build strong relationships across commercial teams, operations, tech, and other partners to deliver results and move initiatives forward effectively.
• Communicate with Impact: Synthesize insights into clear, actionable recommendations. Lead internal reviews and facilitate discussions with global commercial teams and senior stakeholders.
  
  

Basic Qualifications

• Bachelor's degree in Business, Economics, Engineering, or a related field
• At least 6 years of experience in strategy, operations, finance, consulting, or a related area
• Demonstrated experience defining and executing strategy, with the ability to translate business needs into scalable operational plans
• Strong analytical and problem-solving skills; experience using data to drive decisions and improve processes
• Experience building operational tools, frameworks, or processes that improve efficiency and outcomes
• Proven ability to manage cross-functional stakeholders and deliver complex programs end-to-end with strong attention to detail
• Excellent written and verbal communication skills, with the ability to engage both technical and commercial audiences
  
  

Preferred Qualifications

• Master's degree in Business, Economics, Engineering, or a related field
• Experience in grocery and/or retail
• Experience working with B2B customers, including driving growth initiatives and supporting complex negotiations or deal processes
• Experience influencing and collaborating with senior leadership across global or cross-functional teams
• Track record of leading multi-stakeholder initiatives that shape organizational direction and ways of working
• Strong analytical skills, including advanced Excel/Google Sheets and SQL