We are seeking a Lead Salesforce Business Analyst to play a pivotal role in the ongoing development of a dynamic mobile web application built on the Salesforce platform, including Service Cloud and Experience Cloud . This is a leadership position suited for someone with 5+ years of experience in Salesforce-based business analysis, exceptional communication skills, and a passion for human-centered digital products.

Responsibilities

• Own the full product lifecycle from ideation through delivery and continuous improvement
• Translate strategic business goals into scalable Salesforce solutions
• Lead refinement of complex business requirements, and oversee documentation of process flows and user stories
• Drive analysis of business needs, identifying risks and high-value opportunities for impact
• Guide the organization and prioritization of user stories into epics and phases
• Act as a liaison between business units, design, and technical teams to ensure alignment and clarity
• Lead stakeholder engagements, providing demos, training, and guidance
• Support and lead backlog grooming in collaboration with the Product Manager and Scrum Master
• Oversee UAT planning and ensure end-user readiness for new features and releases
• Collaborate with design resources to ensure excellent UX/UI and adherence to accessibility standards
• Review performance metrics and lead evaluations of system change requests
• Author and oversee the creation of knowledge base content, release notes, and training materials
• Stay current with Salesforce platform capabilities and guide effective product decision-making
  
  
  

Requirements

• 5+ years of experience as a Salesforce Business Analyst
• Deep experience with Salesforce Service Cloud and Salesforce Experience Cloud
• Strong skills in UX/UI design tools and principles
• Experience in Agile/Scrum environments with cross-functional teams
• Proven track record in leading requirement discovery and documentation
• Ability to manage and mentor junior analysts and guide team deliverables
• Strong analytical thinking and stakeholder communication skills
• Experience supporting UAT and QA with an emphasis on quality delivery
• Proficiency in creating detailed documentation for business and end users
• English level B2+ or higher
  
  
  

Nice to have

• Familiarity with accessibility standards in digital products
• Experience working on mobile web applications
• Background in disaster services, humanitarian aid, or social impact organizations
• Knowledge of financial service integrations within Salesforce
  
  
  

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn