Who We Are Looking For

As a member of the Latin America and Caribbean Client Service team, you will be responsible for assisting in all operational and technical services for our clients. You'll build a strong partnership with the Client Service Manager while considering internal business needs. This team serves as the face of State Street, ensuring client expectations are not only met but exceeded through:

• Exceptional inquiry management and responsiveness,
• Meeting clients’ SLA requirements.

Gain valuable insights into how State Street supports institutional client relationships with a unique understanding of the Latin America and Caribbean region.

Why this Role is Important to Us

Joining the Institutional Services function means delivering a holistic approach to each client relationship, working across asset managers, insurance companies, and official institutions globally. Join us if you’re ready to take on the challenge of building long-lasting client relationships.

What You Will Be Responsible For

• Support internal partners and clients across 18 products, including custody and fund administration.
• Assist the Client Service Manager with client interactions to maintain service levels.
• Act as an escalation point for service issues.
• Respond to client inquiries accurately and promptly.
• Identify opportunities to enhance service delivery quality.
• Champion various inquiries and ensure client-facing problems are resolved.
• Prepare performance reports for senior management.
• Collaborate with back office operations to improve processes.
• Manage client-facing issues bi-weekly.
• Develop expertise as a MyStateStreet Product Champion.
• Responsible for successful implementation and problem resolution.

What We Value

Skills that will help you succeed:

• Strong communication skills
• Detail-oriented approach and accuracy
• Problem-solving abilities
• Capability to multi-task under pressure

Education & Preferred Qualifications

• 5 years of experience in client service or relationship management.
• A University Degree in banking/finance or related field.
• Fluency in English and Spanish.
• Strong collaboration and influencing skills.

Additional Requirements

• Availability to work during holidays and staggered shifts.
• Accurate pipeline management from lead to close.
• Ability to work in a collaborative environment.
• Willingness for regular business travel.

About State Street

State Street is a leading custodian bank and asset manager, providing services to institutional clients globally. We prioritize creating a great work environment with competitive benefits and development opportunities.

Inclusion, Diversity and Social Responsibility

We value employees' diverse backgrounds and perspectives and support an inclusive environment. State Street actively engages with communities through volunteer programs and employee networks.

State Street is an equal opportunity employer. Discover more at StateStreet.com/careers.