Crossover

Crossover

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Expira 23/02/2026

L2 Support Engineer, Alpha (Remote) - $60,000/year USD

L2 Support Engineer, Alpha (Remote) - $60,000/year USD

Roles and Responsibilities

As an L2 Support Engineer at Alpha School, you will:

  • Investigate complex, AI-escalated tickets and apply human judgment to enhance AI capabilities.

What To Expect

Proficiency across multiple products is expected within your first month, with minimal onboarding time. You should excel in diagnosing technical issues across various domains.

Qualifications

To qualify for this role, you need:

  • 3+ years of technical customer support experience.
  • Strong coding skills for troubleshooting.
  • Experience with generative AI and workflow automation.

About Alpha School

Alpha School is pioneering a new educational model, leveraging AI to optimize learning time and enhance student engagement. Apply today to reshape learning!

Compensation and Work Structure

This is a full-time position at $30 USD/hour, equating to $60,000 USD/year. Work involves entering an independent contractor agreement with Crossover.