About Us

At BairesDev®, we've been leading the way in technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and innovative startups in Silicon Valley.

Our Team

Our diverse team of over 4,000 professionals, composed of the world's Top 1% of tech talent, works remotely on roles that impact globally.

Position Overview

As a Java Technical Support Lead, you will manage our Incident Response Team, oversee support operations, and lead a team of technical support engineers. Your focus will be on incident response and management best practices.

Key Responsibilities

• Build, lead, and develop a team of technical support engineers.
• Establish incident response protocols and escalation procedures.
• Oversee critical incident management.
• Define and implement root cause analysis methodologies.
• Collaborate with development and operations teams to enhance service quality.
• Design and optimize support tooling to increase efficiency.

Qualifications

• 5+ years in Java development and technical support.
• Experience leading high-performing technical teams.
• Expertise in incident response frameworks.
• Strong communication skills in English.

Benefits

• 100% remote work.
• Excellent compensation.
• Flexible hours and paid parental leaves.
• Innovative and multicultural work environment.

Join a global team where your unique talents can thrive!